Senior Product Associate

If you’re excited to learn, collaborate, and help turn great ideas into customer-focused products, we’d love to hear from you. Bring your passion for product innovation to support customer-centric development, contribute to creative solutions, and help shape what’s next through fast-paced, thoughtful execution and teamwork.

The Home Lending Originations Product team is seeking a detail-oriented Senior Product Associate who enjoys getting into the details and supporting innovation in an agile environment. As a Product Associate in Home Lending, you’ll contribute to building products and features that delight customers. You’ll help challenge the status quo, remove blockers with guidance, and support a culture of continuous improvement. You’ll partner closely with cross-functional teams to deliver high-quality solutions and contribute to best-in-class products.

Join us in redefining the future of Home Lending!

Job Responsibilities

• Define and Prioritize Product Backlog: Partner with product managers and stakeholders to gather requirements, draft user stories and acceptance criteria, and help prioritize the backlog in line with business goals and customer needs.
• Collaborate with Development Teams: Work day-to-day with engineering and design to clarify requirements, track progress, and provide timely feedback; escalate risks and dependencies to ensure increments are delivered on schedule and meet quality standards.
• Conduct User Research and Testing: Coordinate and participate in user research and usability testing; synthesize insights and recommend iterations to validate and improve features.
• Support Agile Ceremonies: Participate in and help facilitate agile ceremonies (sprint planning, stand-ups, sprint reviews, retrospectives), contributing to effective collaboration and continuous improvement.
• Monitor Product Performance: Pull and analyze product metrics and user feedback to identify improvement opportunities; propose data-driven recommendations to enhance the product.
• Communicate with Stakeholders: Prepare concise updates on progress, risks, and upcoming priorities; ensure transparency and alignment across teams and stakeholders.
• Develop Product Roadmaps: Contribute to creating and maintaining roadmaps by documenting milestones, dependencies, and timelines; ensure updates are clearly communicated to relevant partners.
• Stay Informed on Industry Trends: Research industry trends, competitor offerings, and emerging technologies; summarize findings to inform opportunities for innovation and differentiation.

Required Qualifications, Capabilities, and Skills

• Customer-Centric Mindset: Demonstrates a strong understanding of customer needs and pain points, probing for root causes and using insights to inform requirements and feature prioritization.
• Product Strategy Support: Able to articulate how features align to product goals and strategy; supports senior product leaders in communicating vision and driving execution across teams.
• Data-Driven Decision Making: Comfortable using analytics and experimentation to inform decisions, measure outcomes, and iterate to improve user experience and business results.
• Collaboration and Communication: Strong collaborator across engineering, design, and business partners; communicates goals, priorities, and status clearly to stakeholders at various levels.
• Technical Acumen: Solid grasp of product development fundamentals and technical trade-offs to effectively partner with engineering and ask the right questions.
• Agile Methodology Experience: Hands-on experience in Scrum or Kanban practices, including backlog management and sprint planning, with a focus on timely, high-quality delivery.
• Problem-Solving Skills: Ability to distinguish root causes from symptoms, frame problem statements, and propose practical solutions that balance user needs and business objectives.
• Market and Competitive Analysis: Conducts market and competitor research; distills insights and incorporates them into roadmap inputs and product recommendations.

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience in user experience design and solution design.
• Proficiency with Figma, Lucid Suite, JIRA, Excel, PowerPoint, and process mapping tools.