Senior Product Manager (content management)

About Responsive

About the Role

• Intelligent Knowledge Management - This role will focus on building intelligent content management capabilities using AI agents, automation, and workflow intelligence to continuously improve content quality, freshness, trust, and reusability across enterprise response workflows.


• AI-powered governance and automation - Areas of focus include AI-assisted ingestion and organization, stale content detection, knowledge recommendations, trust and governance workflows, and reducing operational effort involved in content management.


• Customer and workflow orientation - The role requires strong understanding of enterprise workflows and close engagement with customers and field teams to understand how knowledge quality impacts AI-assisted response workflows and business outcomes.


• Systems thinking and product depth - We are looking for someone who can think deeply about content systems, knowledge workflows, metadata, trust, permissions, reuse, and AI-assisted orchestration - not just standalone features.

What You’ll Own

• Define and evolve the roadmap for Content Management capabilities across the Responsive platform


• Drive product direction for:
  AI-assisted content ingestion and organization
  Content quality, freshness, and lifecycle management
  Trusted retrieval and AI-grounded responses
  AI-powered governance and automation workflows


• Improve how organizational knowledge is reused across various use cases - including responses (RFx, questionnaires), field/team queries, and trust center experiences.


• Define, measure and improve success metrics around content quality, trust, reuse, and operational efficiency


• Partner closely with Engineering, AI/ML teams, UX, GTM, and customer-facing teams


• Engage with customers and field teams to understand knowledge management and governance challenges

What We’re Looking For

• 7+ years of Product Management experience in SaaS, platform, or enterprise workflow products


• Strong systems thinking and structured problem-solving ability


• Demonstrated ownership of outcomes, not just feature delivery


• Experience working with Engineering and AI/ML teams on complex product or platform capabilities


• Strong product judgment, prioritization, and communication skills


• Demonstrated AI-first thinking and hands-on use of AI tools in day-to-day product workflows
  

Strong Advantages

• Familiarity or experience with knowledge management, search/retrieval, governance, AI-assisted workflows, or content systems


• Experience with AI-powered workflows, copilots, orchestration, or evaluation systems


• Hands-on use of AI tools for research, prototyping, workflow design, or product development


• Ability to prototype workflows or use AI-assisted coding tools independently


• Technical fluency with APIs, LLMs, vector databases, or AI infrastructure concepts


• B.Tech in Computer Science (or equivalent technical background) and MBA is a plus