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JOB SUMMARY: As a Senior Product Manager, you will collaborate closely with leaders & global teams to shape a product strategy for our International markets’ subscription growth. You will own subscription growth problems across the entire spectrum of subscription lifecycle (acquisition & churn management). This role involves working with business, tech, analytics stakeholders internally and senior leaders globally. Ability to collaborate w/ stakeholders across timezones & functions and be able to define & drive a clear impact led product roadmap w/ minimal supervision will be critical success criteria for this role.
ABOUT THE TEAM: The Subscriptions and Payments team is at the forefront of shaping how millions of subscribers around the world can access and enjoy premier entertainment on JioHotstar enabled platforms. The team crafts flexible, customized offerings that meet the distinct needs of subscribers across India & global markets.
Our work spans powering JioHotstar’s subscription platforms, build scalable, multi-tenant systems for acquiring subscribers via D2C and wholesale channels, solving for churn related problem statements, pioneering payment-related innovations—such as local currency support, alternative payment methods, and seamless recurring billing, while also optimizing for subscription ARPU consistently.
The team drives sophisticated churn management strategies, leveraging advanced analytics and customer insights to anticipate at-risk members, personalize retention efforts, and continually enhance user satisfaction. By focusing on global subscription management, payment innovation, and proactive churn reduction.
KEY RESPONSIBILITIES:
- Own and define product roadmap for your portfolio of International markets
- Translate abstract problem statements into clear requirements by assessing market trends and shifts
- Identifying user insights and ship product features to add user delight
- Analyse funnels, draw insights & test hypotheses. Understanding of global payment ecosystems will help
- Collaborate with market teams to identify market opportunities and align product roadmap to move needle for key KPIs
- Influence roadmaps within and outside the functional area to enhance the overall ecosystem
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
- Manage all lifecycle stages for your products, with end-to-end responsibility for their success: timely releases, successful internal communication, users adoption, compliance
- Collaborate with engineering, peer PMs, designs teams etc. to ship quality features
- Define, track & improve key metrics of the product in the markets to track their adoption and improve them.
SKILLS & ATTRIBUTES FOR SUCCESS:
- 5+ years of PM experience in consumer internet industry
- Exposure to managing cross country charter would a big plus but not mandatory
- Bias to action, proactive & innovative by natureStrong attention to detail. Communicate clearly and effectively, with precise articulation and logical progression of ideas
- Apply structured frameworks and logical thinking to address complex problems, asking the right questions for deeper understanding
- Demonstrate a diverse range of ideas and prioritize effectively, focusing on the impact of decisions
- Execution: You can break down strategy into well prioritized quarterly roadmaps & demonstrate execution excellence
- Data backed decisions: You can ask the right questions & use data to make decisions
- Business Acumen: You enjoy building businesses & not just product features
- Technical Proficiency: You can participate with engineering teams to influence design & architecture
- Benchmark competitors and validate findings through experimentation, maintaining high standards for product roadmap inclusion
- Confidently tackle ambiguous problems with minimal supervision, taking decisive action across the organization
- Fun personality: People love working with you
PREFERRED EDUCATION & EXPERIENCE:
- Bachelors/Masters degree or equivalent preferred. Overall 5+ years of experience in building scalable consumer products
About Us
Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.
JioStar is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.
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