Senior Product Support Engineer

About this opportunity

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit will help Ericsson to maintain technology leadership. 

A Senior Product Support Professional (JS7/6), joining our global RCE Customer Experience Technical Support, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects. 

We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson’s core values and strategy. 

Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers and provide differentiated Customer Experience. 

What you will do

• Provide expert competence on RAN products 


• Foster close collaboration within our development community to bring Design closer to customers 


• Identify faults, applying troubleshooting techniques across RAN Field Solutions 


• Drive and take part in integration activities  


• Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams 


• Provide on-site and remote technical deployment support and integration when required 


• Drive major improvement/innovation initiatives and knowledge sharing activities 


• Drive Field Observability and Supportability into RAN solutions 

Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows

You will bring

Core skills: 

• Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development) 


• RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations) 


• BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science) 

Would be considered an asset: 

• RAN SW Development/maintenance experience 


• Cloud Native and/or Open RAN competence experience, or strong foundation to learn 


• Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.) 

Other Skills:  

• Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things 


• Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment 


• Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management 


• Strong English speaking and writing skills is an asset  


• Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively 

Creativity, can-do attitude and out-of-the-box thinking