Senior Renewal Account Analyst

Key Responsibilities:

• Renewal Management

·       Own the renewal cycle from initiation to completion, ensuring timely and accurate processing of all contract renewals.

·       Coordinate with customers/partners and internal teams to gather necessary information and approvals prior to contract expiration dates.

·       Maintain up-to-date information in Salesforce to track contract status and renewal progress.

·       Document all interactions, negotiations, and outcomes in accordance with company policies and procedures.

• Up-sell & Cross-sell Opportunities

·       Independently or Collaborate with the Sales to identify opportunities for additional products and services.

·       Present recommendations to customers on potential upgrades, add-ons, or related services to drive incremental revenue.

·       Evaluate annual rate increase (CPI) by analysing market conditions and company profitability goals.

·       Develop strategies to communicate and justify any price adjustments to customers.

• Customer Success and Growth Strategy

·       Review historical pricing, usage, and performance data to accurately determine current profitability and forecast future margins.

·       Identify trends, potential risks, and opportunities to optimize the renewal cycle and improve overall revenue retention.

·       Develop a deep understanding of customer needs and align them with product capabilities and value propositions.

·       Act as a customer advocate, providing insights to product and engineering teams for feature enhancements.

• Cross-functional Collaboration

·       Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets.

·       Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations.

• Customer Relationship Management

·       Build and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs.

·       Resolve any renewal-related customer concerns, proactively escalating issues when necessary.

·       Develop scalable customer engagement models to accelerate adoption and satisfaction.

• Process Improvement

·       Continuously refine and improve renewal processes, templates, and workflows to enhance efficiency and customer satisfaction.

·       Track and report key performance metrics (Advance quote preparation, On-time renewal rate, churn rate, up-sell/cross-sell revenue)

What We’re Looking For:

·       8-12 years of experience in B2B SaaS customer success & account management.

·       Proven track record of driving customer retention, adoption, and expansion.

·       Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers.

·       Experience with Salesforce CPQ, Oracle Fusion, SAP.

·       Strong executive communication, negotiation, and presentation skills.