Senior Salesforce Business Analyst

Ciklum is looking for a Senior Salesforce Business Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are seeking a high-caliber Senior Salesforce Business Analyst  with 7+ years of experience to play a pivotal role in our enterprise transformation initiatives. In this role, you will bridge the gap between complex business strategies and technical execution, driving large-scale integrations, mergers and acquisitions (M&A) programs, and system modernizations.

The ideal candidate possesses deep expertise in the Salesforce ecosystem (including Sales Cloud and modern Agentforce AI capabilities), thrives in Agile environments, and excels at navigating senior stakeholder relationships to deliver robust, scalable solutions.

Responsibilities:

• Strategic Business Analysis & Stakeholder Management:
  
  
  
  • Requirements Gathering: Collaborate with senior business stakeholders and executives to discover, analyze, and document complex business requirements
  
  
  • Transformation & M&A: Support large-scale business transformation, systems integration, and M&A programs, ensuring alignment between business vision and technical execution
  
  
  • Consultative Approach: Act as a trusted advisor, translating high-level business goals into actionable functional and technical specifications
  
  


• Salesforce Ecosystem Mastery:
  
  
  
  • Solution Alignment: Leverage deep knowledge of Salesforce Sales Cloud, Agentforce Sales capabilities, and the broader enterprise Salesforce ecosystem to design best-practice solutions
  
  
  • Data & Migration Management: Perform complex data analysis, field-level mapping, dependency mapping, and org migration activities across highly integrated, legacy, and target systems
  
  
  • System Architecture Advocacy: Ensure that proposed business processes respect Salesforce guardrails, limits, and scalability standards
  
  


• Agile Delivery & ALM:
  
  
  
  • User Story Lifecycle: Author high-quality, technical user stories complete with clear acceptance criteria (BDD/Gherkin format preferred) and manage them seamlessly within Jira
  
  
  • Agile Governance: Champion Agile Scrum methodologies and Application Lifecycle Management (ALM) best practices to ensure smooth deployment pipelines
  
  
  • Cross-Functional Collaboration: Partner closely with Product Owners, Scrum Masters, Developers, and QA teams to ensure clarity of scope and successful sprint deliveries
  
  

Requirements:

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  Experience: 7+ years of proven experience as a Business Analyst and/or Salesforce Consultant within complex, enterprise-level environments



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  Program Track Record: Direct experience working on large-scale business transformation, system integration, or M&A initiatives



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  Technical Tools: Hands-on, expert-level proficiency in managing technical user stories, backlogs, and requirements documentation in Jira



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  Methodology: Strong mastery of Agile Scrum methodologies and modern ALM practices



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  Salesforce Expertise: Deep understanding of Salesforce Sales Cloud and modern automation/AI features like Agentforce Sales capabilities



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  Data Skills: Proven ability to execute data mapping, dependency tracking, and org-to-org migration strategies

Desirable:

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  Salesforce Certified Business Analyst



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  Salesforce Certified Sales Cloud Consultant



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  Agile/Scrum Certification (e.g., CSPO, CSM, or SAFe)

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment


• Growth focus: Take on large-scale projects with a global impact and expand your expertise


• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications


• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies


• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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