Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Senior Service Delivery Engineer - Loyalty SME

Required Skills:

Industry Experience:

5–20+ years in the Airline domain working with leading carriers.

Retired domain experts from leading airlines are also encouraged to apply.

Product Proficiency:

Extensive hands-on experience with airline reservation products such as Sabre, Amadeus, or Travelsky.

Deep expertise in the SabreSonic PSS product suite is highly preferred.

Candidates must have worked extensively in the system as a user or in a technical capacity (development, support, implementation).

Domain Expertise:

Thorough knowledge of at least two of the following areas:

• Loyalty: FQTV (Frequent Traveler logic), Profile Management, and Redemption.

• Core Systems: Reservations, Ticketing, Payments, and Airline Ancillaries.

• Pricing & Filing.

Project-Driven Mindset:

Proven track record in project-based environments, requiring high levels of flexibility, adaptability, and resourcefulness. Must demonstrate creative problem-solving to navigate roadblocks and ensure projects successfully reach the finish line.

Intellectual Curiosity:

A strong sense of technical curiosity and a "deeper-dive" mentality. We are looking for someone who proactively explores product logic, stays ahead of industry trends, and asks the right questions to uncover the "why" behind complex system behaviors.

Communication:

Excellent written and verbal English communication skills.

Mobility:

Valid passport and readiness to travel internationally for up to 3 weeks at a time.

Role and Responsibilities:

• Project Leadership: Responsible for leading multiple product projects, consistently meeting delivery milestones and customer satisfaction targets.

• Project Initiation: Responsible for identifying dependencies, pre-requisites, and interfaces, and understanding customer needs/customizations during the project initiation phase.

• Project Alignment: Responsible for partnering with the Project Management team to review progress, align on project status, and collectively resolve obstacles through strategic escalation.

• Customer Advocacy: Responsible for interfacing directly with customers and functional organizations as a Subject Matter Expert (SME).

• Service Excellence: Responsible for delivering high-tier customer service and managing technical escalations within the loyalty and reservations ecosystem.

• Technical Training: Responsible for conducting complex instructor-led training (classroom and virtual) for global customers and internal employees.

• Technical Support: Responsible for assisting with troubleshooting and collaborating internally with cross-functional teams to drive the investigation and resolution of issues reported via the Helpdesk or customer testing.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.