Senior Service Engineer

Job Title: SOC Analyst

Reporting Relationship: Deputy Manager

Experience Required: 5+ yrs.

Role Summary: The SOC Analyst will provide offshore threat monitoring and initial response support for customer environments using Microsoft Defender XDR and Microsoft Sentinel. The SOC Analyst will be responsible for continuous security monitoring, alert validation, triage, threat assessment, and first-level response, ensuring adherence to provided runbooks, SOPs, and playbooks.  The role operates in a multi-tenant SOC model, requiring strong analytical skills, disciplined execution, and effective coordination with L2 SOC, onshore teams, and customer stakeholders

Responsibilities:

• Continuously monitor customer environments for alerts generated via Microsoft Sentinel and Microsoft Defender XDR


• Perform initial investigation and validation of alerts to determine legitimacy and potential impact.


• Conduct threat assessment and contextual analysis using available telemetry, logs, and threat intelligence.


• Classify and prioritize alerts based on severity, asset criticality, and business impact.


• Execute first-level response actions as per approved SOPs and playbooks (e.g., containment, enrichment, ticket updates) to mitigate the risk and resolve the alert.


• Log clear justification for actions taken, ensuring traceability and audit readiness


• Identify false positives and reduce alert noise through structured validation and coordination with L2 team.


• Regularly update and maintain the SOPs, Runbooks and Playbooks based on analysis and investigation outcomes.


• Provide detailed feedback and recommendations to L2 SOC for rule tuning and optimization


• Escalate incidents to Tier 2 / Tier 3 / Onshore SOC based on severity and impact


• Provide comprehensive shift handover with full technical and operational context


• Coordinate with onshore SOC, incident response, engineering, and customer teams during escalations


• Perform post-fix monitoring to confirm service stability


• Maintain accurate incident records, timelines, evidence, audit trails, and CI updates in the ticketing system

SOC & Security Tool Exposure (Customer Environments)

Candidates should have hands-on exposure or working knowledge of one or more of the following:

• Microsoft Sentinel


• Microsoft Defender XDR

• Provide a high level of technical and operational support to customers, both external and internal.

ITSM / Ticketing Tools

• ServiceNow

Required Skills

• Basic understanding of SOC operations, SIEM, XDR, EDR, and security monitoring concepts


• Knowledge of security incidents, alert types, and threat indicators


• Understanding of incident lifecycle, severity classification, and escalation matrix


• Ability to follow SOPs, runbooks, and playbooks with discipline


• Strong analytical and troubleshooting skills


• Good communication skills for shift handover and escalation notes


• Willingness to work in rotational shifts including weekends


• Basic knowledge of Windows, Linux, networking, and cloud security concepts

Preferred Certifications (Good to Have)

• CompTIA Security+


• Microsoft SC-200 / SC-900


• Any SOC / SIEM / XDR related certification


• Base Location: - Noida, but flexible to Travel.

Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India’s digitization journey continually for the past 70 years.

NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms, serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all.

With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail, NEC India brings to the table, innovative, seamless solutions for India and across the world.

NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat.

Specialties:

IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society.

NEC Career Site - LinkedIn