Senior Service Now Developer & Platform Administrator _Firm IT

General Position Summary: Firm Information
Technology Services – Senior ServiceNow Developer & Platform Administrator

The Senior ServiceNow Developer and Platform
Administrator is responsible for designing and overseeing the implementation of
scalable, secure, and efficient solutions on the ServiceNow platform that align
with organizational goals and IT service management best practices. This role
requires deep technical expertise in ServiceNow modules such as ITSM, ITOM, and
CMDB, along with strong integration capabilities using APIs and MID Servers.
The developer/administrator collaborates closely with stakeholders to translate
business requirements into platform configurations and customizations, ensuring
alignment with frameworks like ITIL and Agile. Additionally, they provide
strategic guidance, enforce governance standards, and mentor development teams
to maintain platform integrity and drive continuous improvement.

National in scope and
local in focus, MNP is one of Canada’s largest and fastest-growing professional
service firms providing client-focused accounting, consulting, tax, and digital
services. Founded in 1958, MNP generates more than CAD $2 billion in annual
revenues, with over 9,700 professionals and 154 offices across Canada. 

MNP is a large firm that has never forgotten its roots. For more than 65
years, it has set itself apart by taking the time to fully understand each
client’s needs and goals, investing in their success, and delivering
personalized solutions that help them reach their full potential. 

MNP
set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the
firm drive growth, efficiency, customer delight and innovation, by leveraging
high quality talent in India. MNP Spark is like any other MNP region/office -
front facing, client focused but working with all of MNP regions in Canada to
deliver services.

Responsibilities:

• Work on maintenance and
  stability efforts of the ServiceNow Platform, ensuring high availability and
  performance
  
• Follow architectural standards,
  best practices, and governance models.
  
• Perform platform upgrades,
  migrations, and major enhancements.
  
• Align to out-of-the-box best
  practices, configurations aligned to vendor guidance, and roadmap technical
  debt opportunities.
  Solution Development & Integration. 
  
• Translate business requirements
  into technical designs and workflows.
  
• Design scalable and
  maintainable ServiceNow solutions aligned with business and IT strategies.
  
• Participate in all phases of
  the software development life cycle, including analysis, design, coding,
  testing, and deployment to production
  
• Development of customs
  applications, workflows, and automation using ServiceNow tools (e.g., Flow
  Designer, App Engine).
  
• Technical design and
  implementation of complex integrations using REST/SOAP APIs, MID Servers, and
  external systems.
  
• Ensure performance
  optimization, data integrity, and maintainability across the platform. Oversee
  complex configurations, customizations, and integrations using APIs, MID
  Servers, and third-party tools.
  

Innovation
& Strategic Enablement

• Champion the use of
  ServiceNow’s Innovation Hub to explore emerging capabilities such as AI,
  machine learning, and predictive analytics.
  
• Identify opportunities to
  leverage new platform features to improve service delivery, user experience,
  and operational efficiency.
  
• Collaborate with business units
  to prototype and pilot innovative solutions that drive digital transformation.
  

• Architect and maintain a robust
  CMDB structure, including CI class models and relationships.
  
• Support ITOM capabilities such
  as Discovery, Service Mapping, and Event Management.
  
• Process Alignment & Optimization.
  
• Align platform capabilities
  with ITIL, Agile, and DevOps frameworks.
  
• Collaborate with process owners
  to optimize workflows and service delivery.
  

Security
& Compliance

• Implement role-based access
  controls and ensure platform security.
  
• Support audit and compliance
  initiatives by maintaining documentation and controls.
  

Stakeholder
Collaboration & Leadership

•  Engage with business and
  technical stakeholders to gather requirements and present solutions.
  
• Provide technical leadership
  and mentorship to developers, admins, and implementation teams.
  
•  Conduct design reviews, code
  audits, and platform health assessments.
  

Requirements

Qualification  

Skills:

• Excellent communication and
  interpersonal skills, with the ability to engage effectively with technical and
  non-technical stakeholders.
  
• Strong leadership and
  team-building capabilities, fostering collaboration and knowledge sharing.
  
• Strategic thinking and
  problem-solving mindset, with a focus on continuous improvement and innovation.
  
• Adaptability and resilience in
  managing multiple priorities and navigating complex environments. Strong
  analytical and critical thinking skills.
  

Educational Qualifications: Bachelor Or Masters of
Technology/ Engineering

Experience: 5+ years experience in
ServiceNow development, administration, and module deployment

Certifications
(Preferred)

• ServiceNow Certified System
  Administrator
  
• ServiceNow Certified
  Application Developer
  
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc)