Senior ServiceNow Developer

The Coretek ServiceNow Developer will demonstrate skills in areas for administration, development, documentation, and technical support of the ServiceNow platform. This position requires a deep understanding of ServiceNow application code, workflows, business rules, and integrations, as well as experience with Agile/Scrum environments, backlog management, sprint execution, and continuous improvement. Additionally, the candidate must have relevant certification from a nationally recognized technical authority.

Responsibilities 

• Administration, development, documentation, and technical support of the ServiceNow platform. 
• Provide software configuration including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting and third-party software integrations. 
• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Agile, IRM, SecOps and Release Management modules within ServiceNow platform. 
• Review and refine designs for usability, reviews testing scenarios and refining test cases, to ensure applications quality 
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc. 
• Develop, design and roll out new application modules, workflows and catalog requests, and recommend solutions that deliver customer value 
• Manage upgrades and ensure backward compatibility of customizations and integrations
• Interacts with stakeholders from across the business 
• Implement technology specific best practices and standards. 

Requirements

• Minimum 7 years of recent experience in solution architecture, with a focus on ServiceNow including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM and more)
• Three of the following ServiceNow certifications are required:
• CAD (Certified Application Developer)
• CIS (Certified Implementation Specialist)
• Micro-Certification Flow Designer
• CSA (Certified System Administrator)
• CTA (Certified Technical Architect)
• Preferred experience in one or more of the following: JavaScript, REST APIs, C#, git, Azure DevOps.
• Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
• Experience working in Agile/Scrum environments, supporting backlog management, sprint execution, and continuous improvement
• Excellent problem-solving skills
• Experience and knowledge of sustainment lifecycle management activities for programs and project operations.
• Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams