Senior Software Engineer - HES Support

Company : Esyasoft Technologies

Job Type : Full Time

Mumbai, Maharashtra

Number of Applicants

:

000+

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Job Description - Senior Software Engineer - HES Support

The HES Support Engineer will be responsible for supporting, maintaining, and troubleshooting the Head -End System (HES) in an Advanced Metering Infrastructure (AMI) environment. This role has a strong focus on application -level support using .NET Core and PostgreSQL, along with operational support of smart metering systems. The engineer will ensure stable system performance, quick issue resolution, and smooth data flow between smart meters and downstream systems like MDM, billing, and analytics platforms.

Key Responsibilities:

Support and maintain HES applications built on .NET Core.
Troubleshoot application, data, and integration issues across HES, MDM, billing, and analytics systems.
Write and optimize queries in PostgreSQL for data validation, investigation, and reporting.
Monitor system health, logs, and data flow to ensure SLA adherence.
Handle production incidents, perform root cause analysis (RCA), and implement preventive fixes.
Support integrations using REST/SOAP APIs and messaging systems (e.g., MQTT).
Work closely with field, network, and business teams for issue resolution.
Perform configuration, patching, and upgrades of HES -related components.
Prepare technical documentation, SOPs, and support reports.

Requirements

Core Technical Skills:

Strong experience in .NET Core / C# application support and troubleshooting.
Good hands -on experience with PostgreSQL (writing queries, joins, performance analysis).
Understanding of API -based integrations (REST/SOAP).
Basic knowledge of Linux/Unix environments and log analysis.
Understanding of production support processes (incident, problem, change management).

Smart Metering & AMI Knowledge:

Experience with AMI/AMR systems, HES/MDM platforms.
Knowledge of communication technologies: RF Mesh, PLC, Cellular (2G/3G/4G/5G), NB -IoT, LoRaWAN.
Familiarity with protocols: DLMS/COSEM, IEC 62056, MQTT.
Understanding of network basics: IP, VPN, firewalls, DNS.

Scripting (Optional)

Basic scripting using Python/Shell is good to have but not mandatory.

Experience

2–5 years of experience in: HES/AMI operations/Utility IT systems/IoT or large -scale distributed systems
Experience with leading HES platforms such as: Secure, Itron, Sensus, Landis+Gyr, CyanConnode, Oracle, Honeywell, etc.
Exposure to cloud platforms (Azure/AWS) is an added advantage.

Soft Skills

Strong problem -solving and analytical skills.
Good communication and coordination skills.
Ability to work in a 24/7 support or on -call environment if required.
Good documentation and reporting skills.

Original job Senior Software Engineer - HES Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Esyasoft Technologies

Discover how revolutionary AI and IoT advancements are revolutionizing the energy sector, paving a smooth way for a smooth shift towards a dependable, cost effective, and eco- friendly energy solutions.

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