Senior Solutions Engineer

ABOUT US

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.
A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at www.webengage.com

JOB DESCRIPTION

WebEngage prides itself on delivering efficient, effective solutions across a wide range of industries. The key to our success largely depends on our Solutions Engineering team's stellar ability. Weʼre currently searching for an experienced Solutions Engineer to join our ranks and continue our tradition of success. The role of a Solutions Engineer is to interface with customers and identify their needs. You will need to work with various departments such as engineering/development, support, success and onboarding to work together in order to help achieve the business requirements of our customers through custom implementations to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seeks to find cost-effective solutions.

The main objective of this role is to architect solutions to achieve the custom business requirements of our customers. You also can be in the code and partner in developing more complex solutions with the team. We find that most of our technologists love this, as they do not like to get too far from the code.
Essential Functions and Responsibilities:

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  Understand customer requirements, and create and execute an implementation strategy based on it.

  
  


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  Update and maintain existing back-end projects.

  
  


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  Integrate third-party services and APIs into projects, such as for communicating with other platforms for data flow.

  
  


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  You will be collaborating with front-end, and back-end developers, CSMs and external stakeholders.

  
  


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  Work on the backend projects and help the team evolve by building reusable components.

  
  


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  Optimizing applications for performance and scalability.

  
  


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  Test existing as well as new projects to ensure the software is secure and stable.

  
  


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  Develop, Update & Maintain technical documentation.

  
  

EXPERTISE AND QUALIFICATIONS

Knowledge, Skills, and Abilities:

1. Education Background
   Bachelorʼs degree in Computer Science, Software Engineering, or a closely related field.


2. Experience
   Overall experience of 3 - 5 years as a Solutions Engineer/Architect.


3. Technical Skills
   Strong knowledge of JavaScript.
   Basic or Intermediate SQL proficiency with select, joins, case statements, subqueries query writing.
   Knowledge of ETL, and Data Warehousin

Tool Experience- Jira, Postman, Confluence, AWS Server.
A consultative approach to solving customerʼs business challenges and having a track record of successfully overcoming technical and security objections.
Excellent written and verbal communication skills.

Plus to have:

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   Experience with Cronjob & Google Cloud Platform services.

   
   


2. 
   

   Knowledge of Databases (NOSQL or SQL) and shell scripting is good to have.

   
   


3. 
   

   Good knowledge of Web servers and deployment frameworks like Docker or equivalent.