Senior Solutions Engineer - Enterprise (UCaaS & CCaaS)

The Opportunity

India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms.

RingCentral is hiring a Senior Solutions Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments.

This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.

Role Overview

As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions.

You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels.

This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation.

Key Responsibilities

• Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
• Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures
• Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments
• Own technical responses for large RFPs and strategic bids
• Partner with Sales to define solution positioning, differentiation, and competitive win themes
• Guide technical validation and proof-of-value engagements
• Identify technical risks, dependencies, and mitigation approaches during deal cycles
• Support partners with advanced RingCentral platform expertise and joint solution alignment
• Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
• Define a competitive displacement strategy against incumbent enterprise platforms.

Enterprise Telephony & Architecture Expertise (Critical)

Strong hands-on and architectural experience in:

• PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)
• Enterprise voice design, dial plans, call routing logic, HA/DR architecture
• Hybrid and cloud migration strategies
• Multi-site, 500+ seat enterprise voice environments
• Indian telecom regulatory considerations (TRAI / DoT compliance)

You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.

Platform Experience

Strong experience with enterprise platforms such as:

• Cisco
• Avaya
• Genesys
• NICE
• Five9
• Zoom

Experience Required

• 10+ years in telecom, unified communications, or contact center domains
• Proven experience supporting large enterprise environments (500+ seats)
• Exposure to BFSI, BPO/KPO/ITES sectors preferred
• Strong commercial awareness and experience supporting complex deal cycles
• Executive presence with ability to simplify technical complexity into business value
• Understanding of API-driven integrations and enterprise ecosystem alignment.

Educational Qualification

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
• Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.

Why This Role Matters

• This is not a demo-driven SE role.
• You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction.
• This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments