Senior Specialist - Insurance Operations

Company:

Description:

MMGS – Insurance Broking (MMA – Certificate of Issuance)

Mumbai Location

Process Leader - Insurance Operations (Grade C2) | (MMA – Certificate of Issuance)

What can you expect?

• An opportunity to understand services which are integral part of Insurance broking lifecycle
• A place to exhibit your skills, enhance your knowledge, provide improvement ideas on work which is recently transitioned or to be transitioned
• In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert
• Our team is new but growing at fast pace and most of our colleagues have an average experience of 3 years. We are one big family who takes pride in exceeding end customer expectations with focus on insurance and business knowledge.
• We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey.

What is in it for you?

• Learn about new services and transitions of new work
• Pick up new skills like reporting, trainer and subject expert
• This is the place for you if you are interested in doing Insurance Certifications in US geography
• Other benefits as per HR policies

We will count on you to:

• Process and self-Management:
• Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
• Adheres to Company policies and is in compliance at all times.
• Maintains performance standards.
• Updates reports based on predefined templates on a regular basis to ensure accurate entry
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
• Completing all training related activities when assigned
• Cognizant of completing all assigned activities within the stipulated time
• Ensuring all production targets are met in training
• Ensuring all production targets are met in BAU (Post training)
• Ensuring all Quality targets are met in training
• Ensuring all quality targets are met in BAU (Post training)
• Communicate status of work, any issues with team managers and manager on time
• Schedule adherence is a must
• No unplanned leaves
• Ready to work in below shifts :
  • Expected shift timing :
    • 6:30 am to 3:30 pm
    • 2:30pm – 11:30pm
    • 6:30 PM to 03:30 AM
• Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for.
• Compliance, Regulatory and Procedural Responsibilities
• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
• Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information
• Demonstrate clear understanding of regulatory requirements
• Proactively ensures compliance with regulatory and risks framework
• Adheres to policies, guidelines and operating procedures
• Keeps own knowledge and expertise up to date and relevant
• Identifies and evaluates risks appropriately. Recognizes how own actions impact on compliance

 What you need to have:     

• Prior years of work experience
• Graduate in any stream
• Fair understanding of Insurance Broking business and dynamics
• Good command over spoken and written English
• Have worked in Insurance Broking related service - US Certificate of Issuance
• Superior comprehension and articulation skills
• Ability to prioritize and organize tasks, work within stiff timelines
• Eye for detail and innovative mindset
• Basic knowledge of MS Office
• Willingness to learn and adapt to changes

 What makes you stand out?

• Communication & Influencing
• Analytical ability  & Decision Making
• Planning and Organizing
• Prioritization with Client Focus
• MS-Office skills

While the above are basic requirements mentioned, the role may not be limited to only these listed.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person