Senior Specialist, People Operations

• Providing guidance and support to employees on HR -related inquiries, policies, and procedures. 
  
• Serving as the first line of contact for all team member inquiries via People Tickets, email and / or slack. 
  
• Work closely with team leaders and department managers to understand employee issues and provide timely resolutions in line with company policies. 
  
• Manage employee relations matters such as PIP processes, grievance redressal, and sensitive employee concerns while partnering with managers to maintain a fair, compliant, and positive work environment. 
  
• Identifying opportunities for process improvements within HR operations and contributing to streamlining HR processes and systems. 
  
• Accurately completing off boarding formalities, drawing actional insights from information gathered from exit interviews 
  
• Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy. 
  
• Maintain and update HR records, employee files, and ensure data integrity within HRIS tools. 
  
• Coordinate monthly townhalls, ensuring smooth execution and agenda alignment. 
  
• Handle compliance with labour laws, internal HR policies, and audit requirements. 
  
• Drive employee engagement programs, coordinate internal communications, and support R&R initiatives. 
  
• Foster a positive workplace culture by proactively identifying potential issues and gathering employee feedback. 
  
• Collaborating on HR projects and leading initiatives, such as performance management, talent processes, and diversity and inclusion programs. 
  
• Liaise with other departments, such as Talent Acquisition, Admin, and IT, to ensure a smooth and efficient workflow. 
  
• Address internal administrative queries related to access cards, seating, and travel/cab coordination. 
  

Requirements

• Bachelor’s or Master’s degree in Human Resources, or related field. 
  
• 5–8 years of experience in HR operations with some exposure to administrative responsibilities. 
  
• Strong interpersonal and conflict -resolution skills with the ability to build rapport across teams. 
  
• Proficiency in MS Office and HRIS platforms (preferably Zoho People or ADP). 
  
• Detail -oriented, process -driven, and responsive to dynamic workplace needs.
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)