Senior Specialist- Quality Assurance

Company:

Marsh

Description:

We are seeking a talented individual to join our Quality Assurance team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist – Quality Assurance (Grade C2)

We’re seeking a Senior Specialist – Quality Assurance who is ready to work in diverse insurance work. The Quality Review Analyst conducts detailed quality assessments of insurance operations processes to ensure accuracy, compliance, and client satisfaction. They document findings, assist with root cause analysis, and support continuous improvement initiatives.

We will count on you to:

• Process, Team and Client Management:

• Perform quality reviews of transactions across insurance operations functions (placement, proof of insurance, surplus lines, contract review and policy admin).- Apply standardized scoring rubrics to evaluate process compliance, data accuracy, and client outcomes.
• Document findings with clear narratives, evidence, and recommended corrective actions.
• Escalate high-risk issues to Supervisors and Program Manager; track remediation progress.
• Analyze trends and contribute to root cause analyses and action plans.
• Support calibration activities with peers to maintain consistent scoring.
• Assist with training needs, knowledge base updates, and onboarding materials.
• Maintain accurate QA records, reports, and dashboards; ensure data integrity and privacy.
• Collaborate with Operations and Compliance to drive improvements and share best practices.

• Metrics & Success Indicators

• QA defect rates and severity distribution.
• Timeliness of QA reviews and reporting.
• Quality of remediation documentation and action follow-through.
• Contribution to process improvement initiatives.
• Client impact considerations in QA findings.

What you need to have:     

• Bachelor’s degree in Business, Communications, Finance, or a related field; relevant experience may substitute.
• 4+ years of experience.
• 1–3 years of QA or process-review experience in insurance or financial services.
• Strong attention to detail, analytical mindset, and ability to interpret policies and procedures.
• Proficiency with MS Office; familiarity with QA tools, data visualization, or case management systems is a plus.
• Excellent written and verbal communication skills.
• Willingness to work in night shifts: 6.30pm – 3.30am shift

What makes you stand out:

• Experience with basic data analysis and creating concise QA reports.
• Knowledge of insurance product life cycles and regulatory considerations.
• Demonstrated ability to work with cross-functional teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.