Senior Style Associate - CHN - PHOENIX MALL VELACHERY

Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer -focused mindset and
adaptability.

Key
Responsibilities

:

Customer Focus

●       Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.

●       Address issues professionally and ensure customer needs are met.

●       Gather customer
feedback to improve products and services while addressing any concerns
promptly.

Sales Mastery

●       Responsible for achieving store sales targets.

●       Drive solution -based sales by understanding customer
needs and offering relevant products and services.

●       Focus on selling higher -value products to increase the
average transaction value.

●       Use upselling and cross -selling techniques to enhance
customer engagement and meet sales targets.

●       Demonstrate
negotiation and objection -handling to convert prospects into loyal customers.

Flexibility and
Change Management

●       Adapt to changing customer needs and share product and
customer insight with the team.

●       Demonstrate problem -solving skills to address challenges
and manage resistance effectively.

●       Show learning
agility by quickly adopting new processes or strategies to improve sales and
service.

Decision -Making

●       Utilize analytical thinking to make sound operational
decisions.

●       Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.

Store Operations
Excellence

●       Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.

●       Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.

●       Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.

●       Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.

Leadership
Excellence

●       Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.

●       Lead by example in fostering accountability, goal -driven performance,
and ethical practices within the team.

●       Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.

Candidate
Requirement

:

●      Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail.

●      Must be above 20 years of age and below 35
years of age.

●      Basic computer skills and microsoft office

●      Proven track record of exceeding sales targets
consistently

●      Experience in providing exceptional customer
service and building strong customer relationships

●      Experience in mentoring team members

●      Experience in handling cash transactions and
inventory management

●      Proficient in POS systems and other relevant retail
technologies

●      Knowledge of visual merchandising principles

●      Positive and enthusiastic attitude

●      Excellent presentation and grooming standards

●      Flexibility and adaptability to work varied shifts