Senior Style Associate - Wakad - Pune

Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate
leads by example, delivering exceptional customer experiences, driving sales,
and ensuring operational excellence with a customer-focused mindset and
adaptability.

Key
Responsibilities

:

Customer Focus

●      Build and maintain strong customer relationships by
understanding their preferences and providing tailored solutions.

●      Address issues professionally and ensure customer needs are met.

●      Gather customer
feedback to improve products and services while addressing any concerns
promptly.

Sales Mastery

●      Responsible for achieving store sales targets.

●      Drive solution-based sales by understanding customer
needs and offering relevant products and services.

●      Focus on selling higher-value products to increase the
average transaction value.

●      Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.

●      Demonstrate
negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and
Change Management

●      Adapt to changing customer needs and share product and
customer insight with the team.

●      Demonstrate problem-solving skills to address challenges
and manage resistance effectively.

●      Show learning
agility by quickly adopting new processes or strategies to improve sales and
service.

Decision-Making

●      Utilize analytical thinking to make sound operational
decisions.

●      Independently manage
store operations in the absence of the Store Manager, ensuring smooth
functioning.

Store Operations
Excellence

●      Prevent shrinkage by closely monitoring inventory levels
and minimizing discrepancies.

●      Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product turnover.

●      Ensure accurate inventory records and adhere to
operational guidelines to maintain efficiency.

●      Follow company policies, work processes, and enforce
store standard operating procedures (SOPs). Escalate any identified
bottlenecks.

Leadership
Excellence

●      Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure professional resolutions.

●      Lead by example in fostering accountability, goal-driven performance,
and ethical practices within the team.

●      Assist
in training and mentoring new and existing team members to improve their
understanding of products and services.

Candidate
Requirement

:

●      Min HSC 2 years of retail experience/
Graduates with 2 years of experience in retail.

●      Must be above 20 years of age and below 35
years of age.

●      Basic computer skills and microsoft office

●      Proven track record of exceeding sales targets
consistently

●      Experience in providing exceptional customer
service and building strong customer relationships

●      Experience in mentoring team members

●      Experience in handling cash transactions and
inventory management

●        Proficient in POS systems and other relevant retail
technologies

●        Knowledge of visual merchandising principles

●        Positive and enthusiastic attitude

●        Excellent presentation and grooming standards

●        Flexibility and adaptability to work varied shifts