Senior Team Lead

Job Req Number:  116977
Time Type: Full Time

Job Description

Enterprise Integration Platform | Senior Team Lead – APIC Support (Integrations & Platform Support)

Industry- Logistics & Supply Chain  
Employment Type - Full-time 
Job Function -Information Technology 

Are you ready to develop your career in a rapidly growing and successful global company acting in a fast-paced role? If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place.

The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 75,000 dedicated employees, operating in more than 90 countries.

You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement.

 Who do we look for? 

DSV is looking for an experienced and highly driven API Support lead to drive our enterprise API support operations. This role combines strong technical expertise with operational leadership and governance capabilities to ensure stable, scalable, and customer-focused API platform support services across global operations.

The ideal candidate will play a key role in redefining support processes, establishing operational governance standards, driving platform stability, and leading a high-performing support organization. The role requires close collaboration with development teams, platform engineering teams, business stakeholders, and external integration partners. The environment includes both cloud and on-premises API management platforms

Key Responsibilities
Leadership & Operational Management
•    Lead and manage the API Support function, including day-to-day operations, workload distribution, escalations, and service delivery. 
•    Define, establish, and continuously improve global API support processes and operational frameworks. 
•    Drive operational excellence with strong focus on governance, compliance, accountability, and SLA adherence. 
•    Act as the primary escalation point for critical incidents and high-impact production issues. 
•    Build a high-performance support culture focused on ownership, quality, and customer satisfaction. 
•    Mentor and develop team members through coaching, performance management, and technical guidance. 
•    Support API gateway operations, integrations, connectivity troubleshooting, certificate management, security policies, and deployment validations. 
•    Collaborate with platform engineering and development teams to improve platform reliability, monitoring, automation, and observability. 
•    Participate in architecture and operational readiness discussions for new platform initiatives.
•    Collaborate with development teams, platform teams, architects, and business stakeholders. 
•    Act as a bridge between technical and business teams to ensure effective communication and issue resolution. 
•    Coordinate with external vendors and internal infrastructure teams when required. 
•    Drive alignment between support operations and strategic platform objectives. 
•    Documentation, Training & Knowledge Management
•    Own and coordinate operational documentation, runbooks, SOPs, troubleshooting guides, and knowledge articles. 
•    Establish knowledge management standards and ensure documentation remains current and audit compliant. 
•    Coordinate onboarding and training programs for support engineers and operational teams. 
•    Promote continuous learning and platform capability development within the team

Process Governance & Service Management
•    Establish strict process governance standards across support operations. 
•    Ensure all incidents, changes, problems, and service requests follow defined operational procedures. 
•    Define KPIs, operational metrics, reporting standards, and continuous improvement initiatives. 
•    Drive root cause analysis and preventive action processes for recurring issues. 
•    Implement and enforce documentation standards, audit readiness, and operational controls. 
•    Lead service transition activities for new APIs, platforms, and integrations entering production support. 
Requirements
•    10+ years of experience in API support, middleware support, integration support, or platform operations. 
•    4+ years of experience leading a team in integration or middleware area.
•    Strong experience with IBM API Connect or similar products
•    Strong understanding of:
•    REST/SOAP integrations 
•    Kubernetes concepts 
•    Cloud computing
•    Networking and security fundamentals 
•    SSL/TLS certificates 
•    API gateway operations 
•    Incident, problem, and change management processes 
•    Experience driving operational governance and process standardization in enterprise environments. 
•    Strong analytical, troubleshooting, and decision-making capabilities. 
•    Excellent communication and stakeholder management skills. 
•    Experience with DevOps and CI/CD practices. 
•    Knowledge of monitoring and observability platforms. 
•    ITIL process understanding or certification. 
•    Experience in global enterprise support environments. 
•    Exposure to automation and scripting for operational efficiency

Location:  Noida/Hyderabad (India)

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.