Senior Technical Account Executive

This role is for one of the Weekday's clients

Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA)

Min Experience: 4 years

Location: Bengaluru, Mumbai

JobType: full-time

As a Senior Technical Account Manager, you will serve as a trusted technical advisor to enterprise clients, ensuring successful onboarding, seamless integrations, and long-term platform adoption. You will play a critical role in proactively resolving complex technical challenges, optimizing client performance, and driving measurable business value.

This is a Bangalore-based, in-office role (five days per week), designed to foster collaboration, innovation, and agility through close cross-functional engagement.

Key Responsibilities

Client Onboarding & Integrations

• Lead end-to-end onboarding and integration processes
• Work hands-on with APIs, JSON payloads, and tools such as Postman and cURL
• Ensure smooth technical adoption and implementation

Technical Support & Escalation Management

• Own complex technical escalations and provide timely resolutions
• Diagnose issues using logs and monitoring tools such as Kafka, Grafana, Sentry, or similar platforms
• Collaborate closely with engineering and product teams to drive effective solutions

Client Advisory & Relationship Management

• Build trusted relationships with enterprise stakeholders
• Translate complex technical concepts into clear, actionable insights
• Act as the technical advocate for clients while aligning internal teams to customer needs

Optimization & Value Creation

• Conduct platform health checks and identify optimization opportunities
• Recommend technical improvements and strategic enhancements to maximize client ROI
• Proactively address risks before they escalate into larger issues

Documentation & Continuous Improvement

• Document technical issues, resolutions, and root cause analyses (RCAs)
• Share feedback and insights to inform product enhancements and best practices
• Develop troubleshooting guides and structured documentation

What Success Looks Like

• Clients experience seamless onboarding and ongoing technical support
• Issues are identified and resolved proactively before escalation
• Customers fully leverage the platform to drive measurable business impact
• Cross-functional collaboration results in improved product and service outcomes

Core Requirements

• Strong hands-on experience with API integrations and system troubleshooting
• Experience managing enterprise clients and multiple priorities simultaneously
• Ability to collaborate effectively with engineering, product, sales, and support teams
• Strong problem-solving mindset in fast-paced environments

Critical Skills

• Ability to debug issues through log inspection, error tracing, and root cause analysis
• Familiarity with modern monitoring and observability tools (Kafka, Grafana, Sentry, or similar)
• Clear communication skills for both technical and non-technical stakeholders
• Strong ownership mindset and proactive approach to client success and optimization

Preferred Qualifications

• Experience working with CRM platforms such as Salesforce or HubSpot
• Comfort working with SQL/NoSQL databases and understanding data workflows
• Exposure to chatbot technologies or AI-driven automation platforms
• Strong documentation and RCA-writing skills