Senior Technical Partner Success Manager

Meet Our Team:

The Partner Delivery Success team is an organization of highly collaborative individuals who are passionate about delivery success, practitioner enablement and community building.  Your peers are passionate, experienced Pega delivery experts who engage across Pega and the ecosystem to influence the adoption of delivery best practices.

Picture Yourself at Pega:

Working with clients, partners, Pega Consulting and our product teams you’ll play an important role in driving project delivery success and the adoption of best practices.  You will grow your expertise as a technical contributor, engaging across the ecosystem via workshops and webinars while building practical knowledge that supports better delivery outcomes for Pega and our clients and partners.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.

We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

The Partner Success Technical Lead (PSTL) supports our delivery ecosystem to help partners and clients deliver strong outcomes with Pega technology.  This individual’s job is to identify enablement needs and provide current Pega technical knowledge to our delivery ecosystem in order to improve practice capability.  Enablement may be delivered via workshops, webcasts, documentation, course content, or 1:1 project mentoring.  This role works with the Partner Delivery Success Manager, Blueprint Delivered team and others to understand the ecosystem enablement requirements for the organization, industry and region and supports enablement to fit those requirements.  The PSTL promotes awareness and usage of the “Blueprint Delivered Methodology” (defined delivery process best practices) to practitioners in their portfolio.  He or she works with ecosystem counterparts to support the development of technical Pega skills within the delivery ecosystem.  He or she helps integrate Pega delivery best practices into partner and client methodology to improve delivery outcomes.  The PSTL supports project success via workshops and advisory engagements.

Who You Are:

• A technical contributor with 7-10 years on Pega projects


• CSSA or alternative advanced Pega certification


• A strong desire to share knowledge and build others’ skills


• Technical acumen with enterprise software – experience with Digital Process Automation, CRM and Generative and Agentic AI is preferred


• Ability to work independently while collaborating across an organization

• You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.


• You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• You have contributed as a technical practitioner on Pega delivery projects


• You’ve supported the growth of fellow practitioners and contributed to team knowledge-sharing


• You have worked with System Integrators and client delivery teams


• You have created and presented technical or delivery best practice workshops or webinars

Pega Offers You:

• A rapidly growing yet well-established business 


• The world’s most innovative organizations as reference-able clients


• Analyst acclaimed technology leadership in a massive emerging market


• The opportunity to work with the world’s leading Strategic Consulting and System Integrators


• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices.

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