Senior Technical Support Engineer

Meet Our Team:

Picture Yourself at Pega:

What You'll Do at Pega:

Who You Are:

• Should be ready to work in Support coverage in rotational shifts


• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment


• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture


• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict


• Proven ability to interact directly with customers at all levels


• Demonstrated customer-facing skills including expectation management, communication skills, information management


• Demonstrated effective oral and written communication skills, including poise in pressure situations


• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)


• Troubleshooting and debugging experience would be an added advantage


• Must be strong in debugging, memory management, heap-dump analysis, performance analysis, file systems


• Ready to work in rotation shifts (Morning and afternoon).


• You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast-changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles.


• You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement.

What You've Accomplished:

• 3 to 5 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.


• 3+ years of experience as Java, J2EE software developer


• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration


• Demonstrated ability to successfully interact in technical discussions.


• Strong analytical and problem-solving skills.


• Should have extensive experience at Core Java, JSP, Servlets and JDBC


• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems


• Familiarity with AWS, Kubernetes, Docker, performance tuning, databases, and monitoring tools is a plus.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products


• Continuous learning and development opportunities 


• An innovative, inclusive, agile, flexible, and fun work environment


• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company


• An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices

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