Senior Technical Support Engineer

Salary :

₹650,000 monthly

Company : Ellow Technologies

Job Type : Full Time

Bengaluru, India

Job Description - Senior Technical Support Engineer

Requirements

Â· Bachelor’s degree in any discipline.

Â· 3–7 years of experience in customer support, customer success, customer service, or after -sales support,

preferably for a consumer electronics, D2C, e -commerce, or product -based company.

Cuzor Labs

Â· Excellent written and spoken communication skills in English; knowledge of regional languages is a plus.

Â· Experience handling customers over WhatsApp, email, chat, and phone calls.

Â· Proficiency with CRM or helpdesk tools such as Freshdesk, Zendesk, HubSpot, WATI, or similar platforms

is preferred.

Â· Strong ownership mindset with the ability to follow through until issues are resolved.

Â· Ability to stay calm and professional while handling difficult customers or escalations.

Â· Comfortable working with order details, shipment updates, warranty claims, service requests, and

customer feedback data.

Â· Analytical mindset with comfort interpreting customer support KPIs, ticket trends, and recurring customer

issues.

Â· Empathy -driven approach to problem -solving.

Benefits

Exp: 3+ years

CTC: 6.5Lpa

NP: 30 days

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