Activate JobCopilot
About the Role
We are looking for experienced Senior Technical Writers with 5—10 years of experience and a strong background in the telecommunications industry to join our growing documentation team. This role is ideal for professionals who are enthusiastic about simplifying complex technical information and delivering high-quality, user-centric content.
As a Senior Technical Writer, you will play a key role in shaping the documentation experience for our users. You will collaborate with cross-functional teams to produce clear, accurate, and engaging content that supports our products and services.
This role involves working closely with cross-functional teams, including Product Line Management (PLM), Engineering, QA, and Professional Services, to create high-quality, user-centric documentation that supports our telecom products and services.
Key Responsibilities
• Own and manage end-to-end documentation for key product areas.
• Develop and maintain a wide range of technical content, including the following:
Feature Description Documents
Customer Requirement Documents (CRDs)
Counters/Alarms/KPI Documents
User Manuals/Product Manuals
Installation Guides
MOPs (Method of Procedures)
Test Plans and Test Exit Reports
API Documentation
Knowledge Base Articles
Troubleshooting procedures
• Translate complex technical concepts into clear, concise, and engaging content.
• Collaborate with engineers, product managers, and PoCs to gather accurate information.
• Attend customer meetings to capture and translate requirements into documentation.
• Ensure all documentation aligns with company branding, style guidelines, and industry standards.
• Edit and revise existing documentation as needed.
• Create visual content such as diagrams, flowcharts, and infographics using tools like Visio, Lucidchart, Adobe Photoshop, or Illustrator.
• Contribute to content strategy and continuous process improvements.
• Manage multiple documentation projects under tight deadlines.
• Take ownership of the documentation component of the user experience.
• Proactively identify and address documentation challenges and opportunities.
Required Qualifications
• Bachelor's degree/master’s degree in engineering, technical writing, communications, or a related field, preferably with telecommunication knowledge.
• 5—10 years of experience in technical writing, preferably in the telecommunications domain.
Core Competencies
• Excellent written and verbal communication skills.
• Proficiency with XML-based authoring tools (Examples such as oXygen, ArborText, MadCap Flare).
• Experience with content management systems (CMS) and version control tools such as Perforce, Vasont, Astoria, XDOC, GIT, AEM, CVS/SVN, or others.
• Strong understanding of telecom technologies, protocols, and standards.
• Familiarity with API documentation and developer-focused content.
• Technical Proficiency in API documentation using tools such as Swagger/OpenAPI.
• Experience with Agile development environments.
• Strong diligence, time management, and organizational skills.
• Ability to work independently and across global teams and time zones.
Your email job alert is now active!
