Senior Technology Specialist

Job Overview:

The Senior Tech Support Specialist completes a variety of Technical Support assignments as needed and can complete work with a limited degree of supervision. They are an informal resource for colleagues with less Technical Support experience. They developed proficiency in a range of analytical processes or procedures to carry out assigned tasks. They provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures. They directly impact the quality of the work of the team.

Key Tasks and Responsibilities:

• Support/Alignment Corporate Functions – Payroll focus
• Immediate support resolution for Payroll Processing Issues
• Creation of campaigns and recurring Reports from Payroll Systems
• Maintain relationships with key Corporate Finance users
• Support and test new Business technology/automation demands & needs
• Collaborate with other support team members for escalated issues
• Support other IT teams on key strategic initiatives such as ERP and other Payroll Products
• Comply with IT project execution methodology and controls
• Align with corporate functions & IT leadership on vision, goals, and strategy
• Communicate project status/support status to all stakeholders 

Essential Qualifications and Education:

• Minimum Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience  
• ITIL Certification nice to have
• 2+ years of work experience; work experience can be waived with higher than minimum Degree requirement met
• Extensive functional knowledge in the payroll industry
• Ability to work as a team member as well as act as a team leader
• Have wide experience with technical tools such as ERP, BI, etc.
• Maintain key competencies associated with the IT function
• Excellent communication and presentation skills, both written and verbal
• Must be a finance IT SME in process & technical knowledge of Timekeeping systems, General Accounting, Job Cost Accounting, Sub-ledgers, General Ledger, and Close Cycles (month, quarter, year)
• Knowledge of Tax, Treasury, Audit, Financial Reporting, Project Accounting, Billing & Revenue a plus 

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