Senior Training Manager - Mumbai

The Position

Building capability of 'Customer Facing Team/CFT' (Sales Rep,FLM,SLM &TM) to achieve organizational goals. Transforming Effective/Classic field force to Orchestrator Role.  Foster a culture of self learning in Boehringer Ingelheim India and Export Market (BNS).

Tasks & Responsibilities

• Build capability of CFT on Disease,Product,Commercial and soft skills to provide exceptional customer experience with Boehringer Ingelheim.


• Improve In-Clinic Effectiveness, Crisp & Precise communication, Adaptability of CFT to engage customer effectively in different situation with an effective use of Hybrid CEM.


• Develop robust Onboarding and sustainability program with an optimum use of Macro & Micro Learning content. Transform classic/effective field force to orchestrator role.


• Strengthen coaching culture and required capability of FLM/SLM.


• Drive Champions League (DATA Literacy, Coach N Learn,Digital Engagement)


• Drive Competency assessment program in collaboration with HR and run customize competence building programs like Performance management, Crucial conversation, Team building, Transition to leadership etc.


• Prepare training calendar in consultation with stakeholders.


• Design, develop and deliver Training programs on time to improve competency of CFT.


• Periodic assessment and measurement of training impact.

Requirements

• Education : Bachelor in Pharmacy / Bachelor in Science Preferred MBA/Reputed training certification courses.


• Relevant training experience of 3-4 years in similar role and overall 8-10 years in a health care or Pharmaceuticals Industry. The candidate should have prior people management experience.


• Require basic domain expertise, business ecosystem, DATA literacy,Cross functional collaboration, Stakeholder management, Knowledge of Macro & Micro Learning content development, TNA & TNI Tools & Methodology and facilitation skills.


• Position will be based at Mumbai

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