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Senior Training Manager - Mumbai

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Job Description - Senior Training Manager - Mumbai


The Position


Building capability of 'Customer Facing Team/CFT' (Sales Rep,FLM,SLM &TM) to achieve organizational goals. Transforming Effective/Classic field force to Orchestrator Role.  Foster a culture of self learning in Boehringer Ingelheim India and Export Market (BNS).


Tasks & Responsibilities



  • Build capability of CFT on Disease,Product,Commercial and soft skills to provide exceptional customer experience with Boehringer Ingelheim.

  • Improve In-Clinic Effectiveness, Crisp & Precise communication, Adaptability of CFT to engage customer effectively in different situation with an effective use of Hybrid CEM.

  • Develop robust Onboarding and sustainability program with an optimum use of Macro & Micro Learning content. Transform classic/effective field force to orchestrator role.

  • Strengthen coaching culture and required capability of FLM/SLM.

  • Drive Champions League (DATA Literacy, Coach N Learn,Digital Engagement)

  • Drive Competency assessment program in collaboration with HR and run customize competence building programs like Performance management, Crucial conversation, Team building, Transition to leadership etc.

  • Prepare training calendar in consultation with stakeholders.

  • Design, develop and deliver Training programs on time to improve competency of CFT.

  • Periodic assessment and measurement of training impact.


Requirements



  • Education : Bachelor in Pharmacy / Bachelor in Science Preferred MBA/Reputed training certification courses.

  • Relevant training experience of 3-4 years in similar role and overall 8-10 years in a health care or Pharmaceuticals Industry. The candidate should have prior people management experience.

  • Require basic domain expertise, business ecosystem, DATA literacy,Cross functional collaboration, Stakeholder management, Knowledge of Macro & Micro Learning content development, TNA & TNI Tools & Methodology and facilitation skills.

  • Position will be based at Mumbai


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