Senior Voice Engineer / Senior VoIP Engineer

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. 
Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.

Key Responsibilities:
- Deployment, support, and troubleshooting: Deploy, support, and troubleshoot various versions of TEAMS Phone System.
- Strategic thinking and ability to take technical decisions and drive nitiatives                                                                                             -Communication across organizational levels: Discuss Team’s and Office 365 Platform Services with technical staff, project managers, and management.
- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills                                          - PowerShell expertise: Utilize strong knowledge of PowerShell commands and scripting for system management.
- Ribbon SBCs integration: Experience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.
- Poly (HP) Devices management: Deploy and troubleshoot Team’s Phone System and Poly (HP) Devices, following best practices.
- Unified Messaging integration: Configure Team’s audio, video, and telephony solutions, integrating them with M365
- Manage Field Requests:  Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.
- Build/configure/implement call flows: Design and implement call flow structures to enhance customer experience and operational efficiency.
- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.
- Expertise in WxCCE components: Demonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.
- Troubleshooting and log analysis: Capture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.
- Support and stakeholder engagement: Provide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments.

Minimum Qualifications:

• 3+ years of IT-related work experience with a Bachelor's degree.
OR
5+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Bachelor's/Masters in Information Technology or equivalent
Overall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.
Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc.

8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.
Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.