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Service Account Manager

icon building Company : Ge Vernova
icon briefcase Job Type : Full Time

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Job Description - Service Account Manager

Job Description Summary

Based at GE Power Conversion Chennai site the Senior Services Sales manager role is an exciting opportunity for an action-oriented individual with deep technical foundation of Power Conversion equipment. Utilize your technical expertise to directly support customers by promoting the value of Power Conversion's cutting-edge products and solutions during their operational phase. Collaborate with global teams and enhance your strategic business acumen. The role involves frequent traveling up to 60 % to various client sites across India.

Job Description

Essential Responsibilities

As a Senior Services Sales Manager, you will develop innovative strategies to meet goals. Your responsibilities encompass a wide scope, and you will leverage your experience to execute business objectives. Your role includes:

  • Providing leadership in sales to assigned customers by formulating and executing strategies that leverage customer strengths alongside GE's products and services.
  • Achieving assigned sales and margin targets within specified timeframes.
  • Identifying and nurturing new business opportunities to maintain and expand the sales pipeline.
  • Developing and implementing sales strategies tailored to market opportunities.
  • Effectively managing customer relationships through clear communication, both internally and externally.
  • Delivering technical presentations to various levels within customer organizations.
  • Managing and negotiating commercial and contractual aspects within the Inquiry to Order (ITO) process.
  • Contributing to regional sales, orders, profitability, and ITO quality goals.
  • Staying informed about market trends, competitive actions, product requirements, and the customer base.
  • Collaborating with Marketing to create project-specific sales strategies for assigned customers.
  • Lead efforts to ensure customer service excellence for assigned customers.
  • Participating in the development and execution of Services growth initiatives.
  • Establishing strong, long-term relationships with specific customers in the region.
  • Applying Six Sigma analytical tools to assist customers in proactive reliability and management, including Root Cause Analysis (RCA).
  • Regularly interfacing with the Services Product Line Leader to track regional growth initiatives' progress and contribute to the development of new service offerings.
  • If you are an enthusiastic, technically proficient professional with a passion for driving sales and value in the Power Conversion sector, we encourage you to apply for this exciting opportunity with GE Power Conversion.

Qualifications/Requirements

  • Masters/ Bachelors/Diploma Degree from accredited college / university in Electrical Engineering or allied Engineering.
  • 7 – 20 years of relevant experience
  • Offshore Industry Experience and process knowledge of Metal / Marine / Oil & Gas / Test Bench / Material Handling / Power Plant
  • Knowledge in Power Electronics, High Voltage Equipment & PLC

Desired Characteristics

  • Prior experience with MV/LV drives, industrial automation systems, and large motors and generators.
  • Proficient in both oral and written communication.
  • Strong interpersonal and leadership abilities.
  • Capable of conceiving, marketing, and executing process enhancements.
  • Proactive self-starter and catalyst for change, adept at functioning in high-pressure environments.
  • Possesses cross-functional skills, excels in matrix-based work environments, and has experience collaborating with international teams.
  • Effective communication skills across various organizational levels, departments, and functions.
  • Demonstrated technical proficiency coupled with business acumen.

Additional Information

Relocation Assistance Provided: Yes

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