Job Summary
As a Service Account Operations professional, you will be the backbone of the
merchant lifecycle at Paytm. You will manage the backend operations for high-value
service accounts, ensuring seamless onboarding, technical troubleshooting, and
ongoing service excellence. Your goal is to bridge the gap between business
development and technical resolution to ensure zero downtime for our merchant
partners.
Key Responsibilities
Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of
service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory
documentation is compliant with RBI guidelines.
Stakeholder Coordination: Work closely with Key Account Managers
(KAMs), Product, and Tech teams to resolve complex merchant queries and
system bugs within the defined TAT (Turnaround Time).
Service Monitoring: Monitor the health of payment services (Qr Codes, Edc
Machine, Soundbox) and proactive alert management for service downtimes
or high failure rates.
Reconciliation & Payouts: Assist the finance team in merchant
reconciliation, ensuring that settlements are accurate and payouts are
processed on time.
SOP Maintenance: Create and update Standard Operating Procedures
(SOPs) for account operations to improve team efficiency and service quality.
Required Skills & Qualifications
Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot
Tables) for data analysis.
Industry Knowledge: Understanding of the Fintech ecosystem, including
Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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