Service Coordinator 2W Rental Business

Service
& Repairs Management

·       Plan &
track Express & Periodic service, breakdown repairs, accident jobs, and
refurb for all fleet -2Ws

·       Liaise
with DriveX workshop, Authorized service centers / popup Service Staton for
estimates, and job closure

·       Drive TAT:
Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer
experience, Refurb jobs close within Service Level Agreement

·       Do
post-repair quality check before vehicle goes back on-road

Rider
Issue Resolution

·       Single
point for rider-reported issues via app/call/WhatsApp

·       Triage
issue severity, arrange pickup/drop, provide temp replacement if needed

·       Track open
tickets to closure and update riders on ETA

Compliance
& Documentation

·       Ensure
Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet

·       Maintain
job cards, invoices, warranty claims, and vehicle-wise service history

·       Update
vehicle status daily

Cost &
Inventory Control

·       Approve
spares replacement: tyres, batteries, brake pads based on km run, age, failure
%

·       Monitor
repeat repairs, and scrap/refurb decisions to control ₹/km cost

·       Maintain
vendor scorecard and negotiate Turn Around Time (TAT) /cost

MIS &
Reporting

·       Daily:
Fleet downtime, open jobs, TAT breach, ETA updates

·       Weekly:
Inspection failure %, vendor performance, cost per vehicle, repeat complaint %

·       Flag
trends like specific model failures or service center delays

·       Perform
other duties and operational tasks as assigned to support changing business
requirements and ensure smooth day-to-day operations

Requirements

Qualifications: Diploma/Graduate. Automobile/Mechanical preferred

Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations

Technical
Skills: Basic knowledge of 2W ICE/EV - engine,
battery, tyres, electricals, Know how to ride a motorcycle with a valid driving
license

Soft
Skills: Strong follow-up, vendor management, good
interpersonal skills, teamwork, problem solving skill, continuous learning mindset,
rider empathy, sense of urgency

Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops