Service Delivery Director- EMEA

Effective and proactive communication with customers, assuring 100% adherence to the commitments.

Drive end to end Delivery of Services to all customers: planning phase to BAU Operations.

Review and monitor delivery performance metrics and ensure Service Levels are always met.

Achieve highest level of customer satisfaction.

Manage customer expectations and maintain positive relationships with customers.

Manage Customer Relationship and build rapport with all the stakeholders.

Develop and maintain long-term relationships with accounts.

Drive Delivery Lead Sales (Account Farming and Cross Selling).

Tracking & Closure of Account Receivables.

Drive customer SPOCs to close approvals and payments.

Act as a liaison between clients and management for business execution.

Provide client consultations about company products or services.

Create Happy Customers & Customer Testimonials.

Ensure Customer Satisfaction and Customer Success.

Delivery performance rating on people and process from the customer. 

Account Health Check and Publish dash boards.

Plan and Execute QBRs.

Develop new business opportunities with potential and existing clients to achieve revenue goals.

Highest point of Delivery Escalation.

Protect projected revenue, drive GP improvement, and billing as per the guidelines without leakages.