Service Delivery Lead

Job Role: Technical Service Delivery Manager

We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. Theservice delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets,and leading the service delivery team. To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication andcomputer skills.

KEY RESPONSIBILITIES

 Maintaining positive relationships with customers. Identifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budgets. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using your creativity to establish, improve, and refine services. Remaining organized and meeting deadlines. Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Requirements

 A bachelor's degree in a Computer Engineering / IT Proven Experience 12-15 Years in a leadership role within the Banking / Financial Industry is preferred Delivery Management of a Cards Platform is preferred Experience with programming languages, databases, and development frameworks Strong customer service, project management, and quality control skills. Knowledge of regulatory compliance requirements and security standards as applicable SLA / KPI and contractual metrics measurement and reporting Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail.