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Service Delivery Lead L1 Wintel (Band B3)

salary Salary :

₹18 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Service Delivery Lead L1 Wintel (Band B3)

Location: mumbai 

Job Type: Full -Time

Work Model: [Onsite/Hybrid]

Salary: Up to ₹18 LPA

Experience: 7+ Years

 Role Overview

We are looking for a Service Delivery Lead – Wintel to drive end -to -end delivery governance for Windows infrastructure services. This role focuses on L3 delivery support, SLA management, stakeholder coordination, and continuous service improvement across operations and projects.



Requirements

Key Responsibilities

  • Own delivery governance for Wintel infrastructure (Windows Server, AD, VMware, backup, monitoring)
  • Act as L3 lead for incidents, problem management, and major changes
  • Drive service reviews, SLA/KPI tracking, and reporting
  • Lead Wintel projects (upgrades, migrations, patching, server refresh)
  • Manage risks, escalations, and cross -team coordination
  • Ensure compliance, security, and audit readiness
  • Drive automation, standardization, and process improvements
  • Handle transition management & onboarding of new services

✅ Required Skills

  • Strong knowledge of Windows Server (2012–2022), AD, DNS, DHCP, GPO
  • Experience in service delivery, ITIL processes & SLA management
  • Exposure to VMware / virtualization environments
  • Hands -on with incident, change, and problem management tools (ServiceNow, etc.)
  • Experience in stakeholder management & reporting

⭐ Good to Have

  • Azure/AWS basics (hybrid environments)
  • PowerShell / automation exposure
  • Monitoring tools (SCOM, Splunk, SolarWinds)
  • PMO tools (Jira, MS Project)

? Preferred Certifications

ITIL | Microsoft | PMP/Agile (nice to have)

? Key Skills

Ownership | Communication | Problem -solving | Stakeholder Management



Original job Service Delivery Lead L1 Wintel (Band B3) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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