Service Delivery Lead L1 Wintel (Band B3)

Salary :

₹18 monthly

Company : Vrinda International

Job Type : Full Time

Mumbai, India

Job Description - Service Delivery Lead L1 Wintel (Band B3)

Location: mumbai

Job Type: Full -Time

Work Model: [Onsite/Hybrid]

Salary: Up to ₹18 LPA

Experience: 7+ Years

Role Overview

We are looking for a Service Delivery Lead – Wintel to drive end -to -end delivery governance for Windows infrastructure services. This role focuses on L3 delivery support, SLA management, stakeholder coordination, and continuous service improvement across operations and projects.

Requirements

Key Responsibilities

Own delivery governance for Wintel infrastructure (Windows Server, AD, VMware, backup, monitoring)
Act as L3 lead for incidents, problem management, and major changes
Drive service reviews, SLA/KPI tracking, and reporting
Lead Wintel projects (upgrades, migrations, patching, server refresh)
Manage risks, escalations, and cross -team coordination
Ensure compliance, security, and audit readiness
Drive automation, standardization, and process improvements
Handle transition management & onboarding of new services

â Required Skills

Strong knowledge of Windows Server (2012–2022), AD, DNS, DHCP, GPO
Experience in service delivery, ITIL processes & SLA management
Exposure to VMware / virtualization environments
Hands -on with incident, change, and problem management tools (ServiceNow, etc.)
Experience in stakeholder management & reporting

â Good to Have

Azure/AWS basics (hybrid environments)
PowerShell / automation exposure
Monitoring tools (SCOM, Splunk, SolarWinds)
PMO tools (Jira, MS Project)

? Preferred Certifications

ITIL | Microsoft | PMP/Agile (nice to have)

? Key Skills

Ownership | Communication | Problem -solving | Stakeholder Management

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