Service Delivery Leader - Supply Chain Management 4D

Service Delivery Leader - Supply Chain Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

Independently design and implement customized supply chain solutions across Demand Planning, Supply Planning, S&OP, Deployment Planning, Allocation Planning, and related functions, including process redesign, analytics, and digital interventions.

Lead strategic supply chain projects end-to-end, including planning, execution, and delivery, ensuring alignment with client objectives and timelines.

Collaborate with Sales and Operations teams to translate Genpact solutions into market offerings and support training of sales resources on supply chain solutions.

Act as a champion for all supply chain products and solutions, promoting adoption internally and with clients while ensuring alignment with business goals.

Gather client intelligence and feedback to inform product development, validate solutions, and identify opportunities for innovation in supply chain processes.

Demonstrate thought leadership by contributing to Blogs, Articles, Whitepapers, and other knowledge-sharing platforms within the supply chain domain.

Maintain expertise in supply chain technology tools and platforms (SAP SNP/DP, JDA SCP/DM, Llamasoft, Kinaxis Rapid Response) and apply them effectively to optimize client supply chain operations.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Lean Six Sigma Green Belt Certification - Costa Rican Association of Industrial Production Engineers - CICRCosta Rican Association of Industrial Production Engineers - CICR

Required Skills

Blue Yonder Space Planning, Business Planning and Control System (BPCS), Client Relations, Financial Management, Inventory Management, Kinaxis, Logistics Regression, O9 Demand Planning, Project Management, Supply Chain Development, Supply Chain Management (SCM)

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Supply Chain Management

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.