Service Delivery Manager

• Manage back-office operations, meet stringent SLAs, NPS and CSAT targets and should have worked on outcome-based revenue projects
  


• Provide support and guidance to Shift managers across different locations
  


• Should have managed the entire Managed Services unit with major focus on Managed Services customer delight and cost control
  


• Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure
  


• Develop comprehensive strategies, working with quality, sourcing, training and business operations
  


• Facilitate regular audits to detect any compliance or contractual breaches and encourage continuous improvement
  


• Should be responsible to drive business results by identifying best practices & process reengineering opportunities and implementing these across all teams
  


• Successful delivery of contracted services levels
  


• Leveraging business acumen, management experience, change management skills and domain expertise
  


• Set up quality and performance management systems
  


• Develop departmental goals for increased productivity, improved efficiencies, and enhanced patient service.
  


• Prepare and monitor MIS reports and business performance metrics pertaining to operations to discover insights that will support key business decisions.
  


• Manage end to end Operations
  
  
  

Requirements

• Proven experience as Managed Services Head in Cloud Services
  


• Knowledge of data analytics and reporting
  


• Good with numbers
  


• Outstanding communication and negotiation skills
  


• Excellent organizational and leadership ability
  


• BTech or MBA in IT or a similar field from a recognized institute.
  


• Minimum 5 years of relevant experience.
  
  

Benefits