Service Delivery Manager

Company Description

Aqilea is an IT and engineering consulting partner that helps companies get more out of their technology and operations. With teams in Stockholm and Bangalore, we work closely with our clients to build solutions that fit their needs - from software development, AI and infrastructure engineering to industrial automation and embedded systems.

We combine strong technical expertise with a practical, business-focused approach to help organizations modernize, improve security, and scale with confidence. Above all, we focus on long-term partnerships built on trust, quality, and real results.

With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility.

About the Role

Company: Aqilea India

Role: Service Delivery Manager

Exp Range: 8 to 12 years

Work Location: Bangalore (Hybrid)

Role Overview

We are seeking an experienced Problem Manager to lead the governance and execution of enterprise-wide Problem Management practices. This role is responsible for identifying and addressing the root causes of major and recurring incidents, driving effective remediation plans, and reducing operational risk. The ideal candidate will partner with cross-functional teams to ensure timely root cause analysis, ownership of corrective actions, and continuous service improvement, ultimately enhancing system reliability, service stability, and business resilience.

Problem Management Leadership & Governance

Key Responsibilities:

• Own and drive complex, high-impact problems through the full lifecycle, from identification and investigation to remediation and closure.
• Ensure problems are proactively raised from major incidents, recurring issues, operational trends, and known risks.
• Coordinate root cause analysis (RCA) activities and establish clear ownership, priorities, timelines, and action plans.
• Drive accountability for overdue RCAs, corrective actions, known errors, and recurring operational issues.
• Maintain effective governance and reporting while keeping the problem management process efficient and business-focused.
• Collaborate with cross-functional teams to reduce operational risk, improve service stability, and prevent incident recurrence.

Required Skills:

• Experience in Problem Management, Incident Management, or IT Service Operations.
• Strong knowledge of ITIL Problem Management and RCA methodologies.
• Excellent stakeholder management, analytical, and communication skills.
• Experience with ITSM tools such as ServiceNow, Remedy, or Jira Service Management.

Start: Immediate to 15 Days

Location: Bangalore (Hybrid)