Service Delivery Manager

Job Description:

Description

Currently, Airbus is looking for a Service Delivery Manager - Cybersecurity,  to join the Cybersecurity for Extended Enterprise team in the Bangalore, India location.

He/She will be part of the Digital function and is responsible for the day to day build & operation of the Global Cyber Security Team located in India. 

The successful candidate shall establish team goals by evaluating, identifying & understanding the business strategy and technical trends as well. He/she shall accomplish the team results/performance by communicating job expectations, planning, monitoring, and leading the team in the right direction.

About us

The Airbus DSF organization (Foundations, Extended Enterprise and Roof security) provides a wide range of internal IT/security services to Airbus employees across the globe.

The Service Delivery Manager - Cybersecurity will work with the Product Manager for Security for Extended Enterprise.

Security for Extended Enterprise is improving digital cybersecurity maturity and effectiveness on affiliates, suppliers and customers. Its missions are to reduce overall Group risk exposure and to ensure a secure collaboration from a global end-to-end vision from suppliers to customers.

Qualification & Experience

• Graduate/Post Graduate with 8+ years of experience in IT, Cyber or equivalent field.

• Expert level:

  • Proven Project Management skills: organized with a proven ability to prioritize workload, meet deadlines, and utilize time effectively to drumbeat your and your team’s activities

  • Proven Leadership skills: experience in leading teams and defining roadmaps

  • Experience driving product goals and deployment strategy

  • Communication (verbal and written) and professional networking skills

  • Proactive and can-do attitude

  • Ability to shift between domains and multi-skills experience is highly desirable

• Intermediate level:

  • Security Solution & Program Management (Understanding in managing the technologies like Firewalls, VPN, VDI, NAC, Bastion, DLP, IAM, MFA, antimalware, IDS/IPS, proxies,...)

  • Capability to understand and deliver new business and customer requirements in the Digital domain 

• Other:

  • Knowledge of Aerospace domain (desirable but not mandatory)

  • Knowledge on Projects methodology & Service Management best practices (Agile, SAFE, Scrum, ITIL,...)

  • Basic French knowledge is a plus

  • Tools: Jira, Confluence and/or Planisware knowledge is a plus

Tasks & Accountabilities

As the successful candidate your main tasks & accountabilities are:

• TEAM MANAGEMENT:

  • Lead the Services Delivery team (Security Analysts, Security Architect) amongst daily activities

  • Coordinate and allocate requests related to Security for EE operational activities

  • Ensure support to the team members when required (decision, escalation, guidance)

  • Record decisions and follow-up actions

  • Ensure documentation updates

• SERVICES DELIVERY & KPIs:

  • Follow services delivery performance metrics and indicators to assess progress and performance

  • Provide weekly KPIs and key information updates to manager

  • Prepare monthly KPIs and key information for department reporting

  • Lead weekly team meetings to track progress and issues, and to provide information to the team

  • Identify areas for improvement, provide ideas, and implement them when agreed

• COMMUNICATION AND REPORTING:

  • Follow and update actions tracker and ongoing activities

  • Establish and maintain strong relationships with Security for EE stakeholders (DMT, VB, others), ensuring coordination and cooperation

  • Organize meetings when required: define attendance, prepare material, share the minutes of meeting

  • Attend workshops and major meetings and take notes to share with the team

Feel like you can't tick some boxes above? If you have most of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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