Service Delivery Manager IN

WE’RE HIRING A SERVICE DELIVERY MANAGER IN NAVI MUMBAI, INDIA.

• Client in 190+ countries
  


• 6000+ Engineers
  


• 200+ Enterprise Clients
  
  

Key Responsibilities

• Lead projects from initiation through deployment, ensuring timely and successful delivery of solutions.
  




• Drive customer satisfaction, manage client relationships, and handle escalations effectively.
  




• Conduct Root Cause Analysis (RCA) and implement corrective actions to achieve positive outcomes.
  




• Manage accounts, including P&L ownership, to achieve targeted business margins.
  




• Oversee the technical team, providing guidance, mentorship, and support.
  




• Collaborate cross-functionally with product, design, sales, and operations teams.
  




• Manage project timelines, budgets, and resources efficiently.
  




• Identify and mitigate project and technical risks.
  




• Stay abreast of emerging technologies and industry trends.
  




• Recruit, train, and develop technical/IT support staff.
  




• Present project progress and key updates to senior management and stakeholders.
  




• Contribute to product design and the definition of technical and business requirements.
  




• Delegate technical responsibilities and monitor project execution.
  




• Ensure adherence to company standards, processes, and regulatory requirements.
  




• Drive process improvements and validation initiatives.
  




• Analyze data to identify operational trends and opportunities for improvement.
  




• Collaborate across departments to support business decision-making.
  




• Work flexibly in shifts to meet project priorities and deadlines.
  

Requirements

Educational Qualifications

• MCA or Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
  




• Diploma or equivalent professional education in the IT domain.
  
  

Technical Skills & Qualifications

• Proficient in ITIL principles and best practices.
  




• Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
  




• PMP, PRINCE2, or equivalent project management certification is highly desirable.
  




• Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.
  

Benefits