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Service Delivery Officer-BRANCH BANKING-Branch Banking

Job Description - Service Delivery Officer-BRANCH BANKING-Branch Banking

Description

JOB ROLE :


·       Handling personalized service requests of customers.


·       Generation of timely business MIS.


·       Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.


·       Coordination with CPC/RPC/Investment desks for account opening of customers.


·       Managing complaints of customers and ensuring their resolution within TAT. 


 


JOB REQUIREMENT:


·       Developing and maintaining banking relationships with a select group of high net worth customers


·       Excellent communication skills with customer service orientation


·       Courteous and polite.


·       Good knowledge of Microsoft excels.

Understanding of banking norms and processes.

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