Service Delivery Project Lead

Jobbeschreibung

Objective of the Role:

• Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation.

• Define project scope and objectives, secure appropriate resources, develop schedules to ensure timely completion of project, group of related projects, or a portion of an Enterprise project.

• Manage project financials.

• Ensure control of the project: dealing with conflicting priorities, issues, risks, dependencies and change.

• Ensure deliverables adhere to quality standards.

• Communicate project details effectively.

• Coaches and mentors or team members in latest project/program management methodologies.

• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes.

Responsibilities:

• Must have 7+ years of experience.

• Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects

• Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress

• Develop and maintain partnerships with outside resources—including third-party vendors and researchers

• Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs

• Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans

• Manage and lead large project(s) to migrate legacy customers into Service-NOW. Includes Mid-Market and Enterprise projects with high risk, complexity and business impact.

Zusätzliche Stellenbeschreibung

• Must possess good verbal written communication skills.

• Ability to work in a team and handle pressure and demands.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.