Service Desk Analyst 1

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Job Description

You will be a Service Desk Analyst I within the Modern Workplace team.

• You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents

• You will responsible for answering questions, creating initial tickets and may perform incident resolution

• You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction

• You will gather incident details and records those details in the tracking system – including, incident description and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level

• You will escalate customer incidents when unable to resolve within the service desk

• You will assist internal teams and resources to troubleshoot and identify incident resolution, capture and record initial triage information required by teams to research

Is this opportunity right for you? We are looking for candidates who have:

• Associate bachelor’s degree or equivalent experience

• 1-2 years of experience in working with Microsoft products including Windows 10,11 Office and Outlook

• Basic understanding of computer PC networking, standard browser troubleshooting

• Experience working in a CRM ticketing system

• Experience troubleshooting mobile phone and smart device issues

• Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!