Service Desk L1

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Service Desk Executive to join our Data Center Operations team. In this role, you will be responsible for monitoring data center infrastructure, managing incident communications, and providing high-level support to ensure uninterrupted service operations.

Our Data Center Operations team is a fast-paced, high-stakes group dedicated to maintaining 24/7 operational continuity and infrastructure excellence.

What You’ll Do

In this role, you will:

• Responsibility 1: Monitor data center infrastructure using specialized tools to identify alerts and performance issues, ensuring all incidents are logged, tracked, and prioritized within our Information Technology Service Management (ITSM) system.

• Responsibility 2: Serve as the primary point of contact for stakeholders and customers via phone and email, coordinating critical communication between technical teams and management to provide timely resolutions.

• Responsibility 3: Maintain rigorous documentation of all service actions and interactions while ensuring strict compliance with Data Center policies, Service Level Agreements (SLAs), and security protocols.

What You’ll Bring

The ideal candidate will have:

• Proven experience in a Service Desk, Information Technology (IT) support, or Data Center environment.

• Strong knowledge of infrastructure monitoring tools and Information Technology Service Management (ITSM) processes.

• Proven ability in multitasking, professional stakeholder communication, and remains calm under pressure in a high-stakes environment.

• Flexibility to participate in shift rotations, including nights, weekends, and on-call duties to support 24/7 operations.