Service Desk Representative

Requisition Number: 104341\n\nService Desk Representative \n\nLocation: This is a hybrid opportunity in Gurugram area.\n\nInsight at a Glance\n\n * 14,000+ engaged teammates globally with operations in 25 countries across the globe.\n * Received 35+ industry and partner awards in the past year\n * $9.2 billion in revenue\n * #20 on Fortune\u2019s World\u0027s Best Workplaces\u2122 list\n * #14 on Forbes World\u0027s Best Employers in IT \u2013 2023\n * #23 on Forbes Best Employers for Women in IT- 2023\n * $1.4M+ total charitable contributions in 2023 by Insight globally\n\n\n\nNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.\n\nAbout the role \n\nAs a Service Desk Representative, you will be the front line in support of Insight Customers. We will count on you to respond to customer inquiries in person, via phone, email, and chat. Along the way, you will get to:\n\n * Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. \n * Respond to all Customer requests in timely and professional manner. \n * Instruct end users in the appropriate use of equipment, software, and/or reference materials. \n * Assist with all aspects of technical support, including on-site visits as needed. \n * Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. \n * Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. \n * Research/troubleshoot issues using the tools available. \n * Navigate internal/external reference support materials. \n * Proactively following up on all open issues. \n * Work closely with other team members to identify and suggest resolutions and improvements. \n * Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.\n\n\n\nWhat we\u2019re looking for\n\n * Bachelor\u2019s degree (field related) or equivalent experience required. \n * 2-4 years of overall experience is required. \n * Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred. \n * Must have a comprehensive knowledge of computer hardware/software concepts. \n * This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. \n * Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. \n * Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required. \n * Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations. \n * Ability to write reports and/or business correspondence a must. \n * Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required. \n * Must have excellent customer service and interpersonal communication skills. \n * Must have the ability to work in a team environment and present a professional image. \n * Must be able to multi-task and be flexible with assigned work schedule\n\n\n\nWhat you can expect \n\nWe\u2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:\n\n * Freedom to work from another location\u2014even an international destination\u2014for up to 30 consecutive calendar days per year.\n * Medical Insurance\n * Health Benefits\n * Professional Development: Learning Platform and Certificate Reimbursement\n * Shift Allowance\n\n\n\nBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.\n\nJoin us today, your ambITious journey starts here. \n\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. \n \nAt Insight, we celebrate diversity of skills and experience so even if you don\u2019t feel like your skills are a perfect match - we still want to hear from you! \n \nToday\u0027s talent leads tomorrow\u0027s success. Learn more about Insight: \nhttps://www.linkedin.com/company/insight/\n\nInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.\n\nInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\n\nInsight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 \u002625 A Gurugram Gurgaon Hr 122002 India\n