Service Desk Specialist

This role is for one of the Weekday's clients

Min Experience: 8+ years

Location: Chennai, Tamil Nadu, India
JobType: full-time

Key Responsibilities:

Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
Act as a primary contact point for incoming technical requests and incidents on a rotational basis
Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
Manage incidents, service requests, and standard changes following structured service management practices
Take ownership of high-priority or escalated tickets within the service desk scope
Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
Maintain accurate records of IT assets and configurations within internal systems
Contribute to endpoint management and device compliance processes across different operating systems
Support lifecycle management of hardware, software, and licensing
Create and update documentation, knowledge base content, and standard operating procedures
Collaborate with internal technology teams such as infrastructure, security, and applications
Develop and utilize scripts to automate repetitive administrative and support activities

Required Skills:

Must-Have:

Around 8+ years of experience in enterprise IT support or service desk environments
Strong troubleshooting skills across Windows operating systems and enterprise end-user environments
Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP
Working knowledge of Windows, macOS and Linux environments
Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)
Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)
Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)
Experience in IT asset and license management processes
Proficiency in scripting (PowerShell preferred) for automation and operational efficiency
Understanding of IT service management frameworks (e.g., ITIL)
Ability to work independently, manage priorities, and handle critical incidents with ownership
Strong documentation and process-oriented approach

Good To Have:
Exposure to automation beyond basic scripting
Certifications in IT service management or relevant technologies
Experience working in globally distributed IT environments
Familiarity with large-scale enterprise IT operations