Service Engineer - Mumbai

Requirements

• When you get a call from Surat Service canter, you will have to be ready to
  serve the client.
  
  
• Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp
  meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
  
  
• Go to repairing stock canter to pick up the material.
  
  
• Make an entry into “Material Transaction Book” by self.
  
  
• Also keep small vacuum machine in case of mocha service.
  
  
• Don’t forget quotation paper of client in case of installation.
  
  
• Reach timely on site. Or if you are going to be late then at least inform your
  head with reason.
  
  
• As and when you reach the site, ask for warranty certificate/invoice in case of
  complain.
  
  
• If you get it then first send a photo of it to your head for registration.
  
  
• If they have not these things, then ask them to get it from the seller.
  
  
• Clearly tell them you cannot serve them until you don’t get the invoice or certify
  in any emergency.
  
  
• But yes if you get the call to serve him from the senior then serve them even
  without certify or invoice.
  
  
• Then first clear them about the charges if it is any. And ask them to pay. If they
  are ready to pay then only you replace or repair the product.
  
  
  
• And before repair or replace, prove them the real fault of their switches so that
  they can have a clear idea.
  
  
• If customer ask for service charge receipt, inform to Surat service canter they
  will provide you soft copy of it.
  
  
• Never get an angry with any customers. Always be a gentle man.
  
  
• Make humble relation with customer and their family.
  
  
• Call to Surat service canter while leaving site for verification.
  
  
• Always give service visiting cards on site for future communication and also
  inform them about this.
  
  
• When you complete your visits, again go to repair stock canter to return the
  material and make an entry into their book by self.