Service Excellence | Paytm Soundbox
Role Purpose:
Lead Service Excellence by driving operational efficiency, AI-led transformation, capability building, and technology adoption across the Paytm Soundbox service network.
Key Responsibilities:
* Drive Service & Process Excellence
* Lead AI adoption and Technology Excellence initiatives
* Build Training & Capability Development programs
* Improve Network Performance, TAT & Productivity
* Own Cross-functional Program Management
* Drive Employee Engagement, R&R, Gamification & Contests
* Lead Competency Mapping & Certification
* Build KPI dashboards and data-driven governance
Preferred Profile:
* 8–12 years of experience in Service Excellence, Operations, AI/Digital Transformation, Program Management, or Learning & Development
* Experience managing large field operations
* Strong leadership, stakeholder management, technology orientation, and analytical skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Your email job alert is now active!
