Service Head

A.    Service
Delivery and Customer Satisfaction for retail and project management

1)    Managing
product/service installation for retail and projects and break-fix as per
First Visit Time and Call Closing Time norms

2)    Implementing
mechanism for objective feedback on product and service quality

3)    Monitoring
and reviewing service delivery quality and response patterns.

4)    Monitoring
performance of service parameters and taking corrective action if required.

5)    Ensuring
customer satisfaction index is maintained at per threshold limit.

6)    Ensuring
effective and speedy resolution of problems/customer complaints

B.    Cost
Control

7)    Ensuring
effective implementation of the service plan and cost is under control.

C.    Revenue
Generation and Working Capital Management

8)    Ensuring the desired revenue target is met for the Branch.

9)    Managing
outstanding and stocks as per norms

E.    Compliance
and overall coordination among the team

F.    Ensuring
compliance with statutory requirements  

Requirements

• Degree/Diploma
  in Engineering
  
• 4
  years of work experience for a Degree in Engineering OR 6 years of work experience for a Diploma in Engineering