Service - Light Commercial & Enterprise BU & Key Accounts

We are seeking a dedicated professional for the role of Service - Light Commercial & Enterprise BU & Key Accounts in our Bangalore, India office. This position plays a crucial role in managing and enhancing our relationships with light commercial and enterprise business unit clients, as well as key accounts. The ideal candidate will be responsible for ensuring high-quality service delivery, fostering client satisfaction, and driving business growth.

• Serve as the primary point of contact for assigned light commercial and enterprise business unit clients and key accounts
• Develop and maintain strong, long-lasting customer relationships through regular communication and proactive service
• Collaborate with internal teams to ensure timely and effective resolution of client issues and requests
• Identify and pursue opportunities for upselling and cross-selling within existing accounts
• Conduct regular account reviews and develop strategies to maximize client satisfaction and retention
• Monitor and analyze account performance metrics to identify areas for improvement
• Negotiate contracts and service level agreements with clients
• Stay informed about industry trends and competitor activities to provide valuable insights to clients
• Develop and implement account-specific strategies to meet and exceed revenue targets
• Coordinate with various departments to ensure seamless service delivery and client onboarding

• BE / Diploma or related field (preferred)
• Proven experience in service or account management for commercial and enterprise clients
• Demonstrated success in handling key accounts and driving business growth
• Strong proficiency in customer relationship management (CRM) software
• Excellent account management and business development skills
• Outstanding verbal and written communication abilities
• Exceptional problem-solving and negotiation skills
• Ability to manage time effectively and prioritize multiple tasks
• In-depth knowledge of light commercial and enterprise business operations
• Solid understanding of service delivery in a B2B context
• Ability to analyze account performance metrics and develop improvement strategies
• Strong interpersonal skills with a customer-focused mindset
• Adaptability to changing business needs and client requirements