Service Manager -Automotive (Madhyapradesh)

Job Role: Service Manager

Role Objective

The Service Manager is responsible for managing end -to -end service centre operations, ensuring high customer satisfaction, efficient service delivery, team performance, and adherence to company SOPs and quality standards.

Key Responsibilities

• Manage daily operations of the service center/workshop
  

• Lead and supervise service technicians and advisors.
  

• Ensure timely diagnosis, repair, and resolution of EV two -wheeler issues
  

• Monitor service KPIs such as TAT, repeat complaints, first -time fix, and productivity
  

• Handle customer escalations and ensure high CSAT
  

• Ensure compliance with service processes, safety norms, and quality standards
  

• Coordinate with spare parts, logistics, and central teams
  

• Maintain accurate service records, job cards, and reports
  

• Conduct training and skill development for service staff
  

• Ensure adherence to warranty policies and claim processes
  

Required Skills & Experience

• 4–8 years of experience in two -wheeler service operations
  

• Prior experience as Service Manager / Workshop Manager / Team Lead
  

• Experience in EV service is highly preferred
  

• Strong knowledge of mechanical, electrical, and EV systems
  

• Good leadership, communication, and problem -solving skills
  

• Proficient in DMS / service management systems
  

Educational Qualification

• Diploma / BE / BTech in Mechanical / Electrical / Automobile Engineering
  

Key Competencies

• Team management
  

• Customer handling
  

• Process & compliance orientation
  

• Analytical and reporting skills
  

Salary: ₹4.8 LPA (CTC) including 10% variable pay