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Service Now Automation Consultant

Job Description - Service Now Automation Consultant

Location: Bangalore / Pune (Hybrid) – Pune 1st Priority.

 

Role
Summary

Highly
experienced ServiceNow Expert / Architect to lead end -to -end platform
implementations, enhancements, and enterprise -scale transformations. The role
will focus on driving solutions across ITSM, ITOM, ITAM, and enterprise
workflow automation
, while ensuring strong alignment with monitoring,
observability, cloud, and DevOps ecosystems
.

 

Key
Responsibilities

  • Lead the design,
    architecture, and implementation
    of ServiceNow solutions across ITSM,
    ITOM, and ITAM modules

  • Drive CMDB strategy, data
    model design, and governance
    ensuring accuracy, scalability, and
    compliance

  • Implement and optimize Discovery,
    Service Mapping, and Event Management
    to enable real -time
    infrastructure visibility and service health monitoring

  • Build and enhance enterprise
    workflows and automation
    using Flow Designer, IntegrationHub, and
    orchestration capabilities

  • Develop custom applications,
    scoped apps, UI components, and plugins
    as per complex business
    requirements

  • Lead platform integrations with third -party systems such as monitoring/observability tools (e.g.,
    Dynatrace, AppDynamics, Splunk, Prometheus, Grafana), cloud platforms
    (AWS, Azure, GCP), and DevOps toolchains

  • Design and implement REST
    and SOAP APIs
    , webhooks, and mid -server -based integrations

  • Establish and enforce platform
    governance, security, and best practices
    aligned with enterprise
    architecture standards

  • Enable end -to -end
    observability integration
    by correlating events, alerts, logs, and
    incidents across monitoring and ServiceNow platforms

  • Provide technical
    leadership, mentorship, and guidance
    to development teams and
    stakeholders

  • Support large -scale digital
    transformation programs
    , ensuring high performance, scalability, and
    resilience

 

Mandatory
Skills

  • Strong expertise in ServiceNow
    core modules:

    • ITSM, ITOM, ITAM
  • Hands -on experience with:
    • CMDB architecture and
      governance

    • Discovery & Service
      Mapping

    • Event Management & Alert
      Correlation

  • Strong scripting and
    development skills:

    • JavaScript, Glide API, Script
      Includes, Business Rules, Client Scripts

  • Workflow & automation:
    • Flow Designer, IntegrationHub,
      Orchestration

  • Integration expertise:
    • REST & SOAP APIs, MID
      Server configurations

  • Experience working with monitoring
    and observability platforms integration

  • Strong understanding of incident,
    problem, and change management processes

 

Preferred
Skills

  • Expertise in ServiceNow
    platform architecture and custom plugin development

  • Experience integrating with Observability
    & Monitoring tools
    :

    • Dynatrace, AppDynamics,
      Splunk, ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana

  • Exposure to cloud platforms:
    • AWS, Azure, or GCP
  • Familiarity with DevOps
    toolchains
    :

    • Jenkins, Git, CI/CD pipelines,
      container platforms (Docker, Kubernetes)

  • Knowledge of Infrastructure
    as Code (IaC)
    tools:

    • Terraform, Ansible,
      CloudFormation

  • Experience in AI Ops / Event
    correlation / automation frameworks

  • Understanding of enterprise
    integration patterns and microservices architecture

 



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