Service Now Automation Consultant

Location: Bangalore / Pune (Hybrid) – Pune 1^st Priority.

Role
Summary

Highly
experienced ServiceNow Expert / Architect to lead end -to -end platform
implementations, enhancements, and enterprise -scale transformations. The role
will focus on driving solutions across ITSM, ITOM, ITAM, and enterprise
workflow automation, while ensuring strong alignment with monitoring,
observability, cloud, and DevOps ecosystems.

Key
Responsibilities

• Lead the design,
  architecture, and implementation of ServiceNow solutions across ITSM,
  ITOM, and ITAM modules
  
• Drive CMDB strategy, data
  model design, and governance ensuring accuracy, scalability, and
  compliance
  
• Implement and optimize Discovery,
  Service Mapping, and Event Management to enable real -time
  infrastructure visibility and service health monitoring
  
• Build and enhance enterprise
  workflows and automation using Flow Designer, IntegrationHub, and
  orchestration capabilities
  
• Develop custom applications,
  scoped apps, UI components, and plugins as per complex business
  requirements
  
• Lead platform integrations with third -party systems such as monitoring/observability tools (e.g.,
  Dynatrace, AppDynamics, Splunk, Prometheus, Grafana), cloud platforms
  (AWS, Azure, GCP), and DevOps toolchains
  
• Design and implement REST
  and SOAP APIs, webhooks, and mid -server -based integrations
  
• Establish and enforce platform
  governance, security, and best practices aligned with enterprise
  architecture standards
  
• Enable end -to -end
  observability integration by correlating events, alerts, logs, and
  incidents across monitoring and ServiceNow platforms
  
• Provide technical
  leadership, mentorship, and guidance to development teams and
  stakeholders
  
• Support large -scale digital
  transformation programs, ensuring high performance, scalability, and
  resilience
  

Mandatory
Skills

• Strong expertise in ServiceNow
  core modules:
  
• ITSM, ITOM, ITAM
  
• Hands -on experience with:
  
• CMDB architecture and
  governance
  
• Discovery & Service
  Mapping
  
• Event Management & Alert
  Correlation
  
• Strong scripting and
  development skills:
  
• JavaScript, Glide API, Script
  Includes, Business Rules, Client Scripts
  
• Workflow & automation:
  
• Flow Designer, IntegrationHub,
  Orchestration
  
• Integration expertise:
  
• REST & SOAP APIs, MID
  Server configurations
  
• Experience working with monitoring
  and observability platforms integration
  
• Strong understanding of incident,
  problem, and change management processes
  

Preferred
Skills

• Expertise in ServiceNow
  platform architecture and custom plugin development
  
• Experience integrating with Observability
  & Monitoring tools:
  
• Dynatrace, AppDynamics,
  Splunk, ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana
  
• Exposure to cloud platforms:
  
• AWS, Azure, or GCP
  
• Familiarity with DevOps
  toolchains:
  
• Jenkins, Git, CI/CD pipelines,
  container platforms (Docker, Kubernetes)
  
• Knowledge of Infrastructure
  as Code (IaC) tools:
  
• Terraform, Ansible,
  CloudFormation
  
• Experience in AI Ops / Event
  correlation / automation frameworks
  
• Understanding of enterprise
  integration patterns and microservices architecture